MICE Project Manager

About Kuoni Tumlare:

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

About the Role:

We are looking for an experienced, French Speaking MICE Project Manager (additionally Portuguese and Spanish will be a plus) to join the team in UK. This role can be based remotely across the UK however all candidates must have full working rights. Sponsorship will not be offered for this role.

To project manage the full life cycle and deliver a first-class handling of all specialist tours including MICE & Premier Ad-hoc tour associated with UK and Ireland. This shall be done with a strong focus on revenue, customer satisfaction and high quality

Key Responsibilities:

• Be “one point of contact” for the sales organization, overseeing all phases of the project
• Project Management end to end (including quotation support & optimization)
• Manage and operate specialist tours, including itinerary and revenue checks
• Join and lead Inspections and Client meetings, upselling extra services and products
• Onsite support for key MICE and Premier Ad-hoc groups, upselling extra services and products
• Source high end/niche products, negotiate & collect rebates and commissions
• Handle direct business end to end, including setting pricing and margin control
• To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients
• Undertake project work as required by management
• Complete any rate collection/negotiation activities requested by your manager/team leader
• Provide active and ongoing support and knowledge transfer to the KuoniTulmare sales organisation
• Investigate and resolve service complaints
• Deliver on teams agreed SLA’s
• Pre/Post season analysis and recommendations (coordinated with Procurement)
  

Requirements

To Succeed in the Role, You Should Have:

• Commercially minded and Sales driven
• Project management
• Proven ability to build strong customer and supplier relationships
• Good oral and written communication skills
• Language skills-English fluent and any additional language will be an advantage
• Entrepreneurial and creative approach
• Destination travel expertise in UK preferred
• Excellent at coordinating across a matrix organization

We Are Looking for a Person With:

• Delivering Results
• Focusing on Customers & Suppliers
• Good Communication
• Strong in project planning and management
• Collaborating
• Analyzing and improving
• Navigating change

What We Offer:

• Global Brand: Opportunity to work in an international environment.
• Stability: 100 Years at the top of our field and still pushing into new territory
• Progression: We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Flexible & Hybrid Working
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment