Consumer Originations Strategic Initiatives – Program Integration and Project Manager

Chase Home Lending Business

Drawing on its 200-year legacy of integrity, strength and financial resources, Chase helps families achieve and sustain homeownership. Home Lending offers purchase and refinance home loans to first-time and experienced homebuyers, helps customer access the equity in their homes, services residential mortgage loans, and provides affordable housing solutions to customers struggling with their mortgage payments. 

Home Lending services 3.7 million mortgages with combined balances of more than $960 billion. To accomplish this, the group employs loan originators, processors, underwriters, customer service specialists, and other banking professionals.

Strategic Initiatives Program Integration Team 

The Consumer Originations Strategic Initiatives Program Integration team is responsible for working with business owners, the lines of business and partners for planning, execution, integration and adoption of high impact strategic initiatives that enable optimization of our business and achievement of our strategic objectives. 

The Strategic Initiatives Program Integration team will establish the infrastructure to effectively plan and deliver key strategic initiatives and serve as a centralized hub for program oversight, coordination and support to maximize our effectiveness. 

Workstream Leads with significant program and project management experience will be aligned to each strategic initiative and play a critical role as skilled communicators, strategic thinkers, and adept problem solvers who lead teams to deliver successful project outcomes while managing risks and constraints effectively.

Job Responsibilities

Workstream leads develop business plans and perform planning and execution of projects, create and maintain cross-departmental relationships, organize and prioritize critical issues, and gather required information to facilitate efficient decision making. Senior project managers need to have robust business and functional acumen and project management experience. They must understand the strategy and vision and manage the work needed to achieve those goals, working across cross functional teams. 

Project planning, management and integration

• Partners with business owners and partners to develop and document the business strategy and plans and leads projects, directing program planning and management, issue identification and resolution, risk management, analytical design and deliverable definition, manages change requests 
• Develop and execute comprehensive project plans to achieve desired outcomes – including scope, schedule, budget, resources, solution quality, leveraging consistent methodology across all programs
• Develop metrics, scorecard and dashboard reporting for tracking of key initiatives leveraging common frameworks
• Enforce use of consistent standards, methodologies and best practices to ensure consistency and efficiency across programs

Stakeholder management, communication and team leadership

• Identify and effectively communicate with key stakeholders throughout the project, understanding their needs and expectations
• Lead cross-functional project teams, fostering a collaborative work environment. Facilitate communication and collaboration across workstream members. Provide clear direction and support to team members
• Provide regular updates on project plans and progress. Prepare program updates for key forums, management updates and business reviews

Decisions, issue management and risk management

• Identify, assess and manage issues with appropriate escalation
• Ensure decisions are brought forward to appropriate forums. Track key decisions and expected impacts / outcomes
• Leverage common tools to track, assess and mitigate risks associated with programs

Required Qualifications, Skills and Capabilities

• 6+ year program management and / or top tier consulting experience. Understanding of project management methodologies, tools and resources
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
• Excellent problem solving skills and ability to prioritize issues and analysis
• Strong interpersonal, influencing, and listening skills – ability to interact with colleagues at all levels and achieve goals without direct control over resources
• Outstanding ability to communicate effectively and confidently, develop relationships at all levels of the organization and to work well in cross-functional teams
• Experienced in executive status reporting and managing multiple projects/priorities. Ability to tailor communication of plans (i.e., high level vs detailed level)