TAY Supportive Services Case Manager

Job DetailsJob Location: Folsom Salvation Army Building - San Francisco, CA 94107Position Type: Full-Time TemporaryEducation Level: High School Diploma or Equivalent Req.Salary Range: $29.00 - $31.00 HourlyJob Shift: Schedule may vary; M-FMission Statement
Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.
 
Five Keys Overview
Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.
 
Our Core Competencies
A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.
 
What it’s really like to join our agency…
At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.
 
BENEFITS
We offer very low monthly costs for medical, dental, and vision insurance, along with generous time off! Various pre-tax flexible spending accounts and retirement account 403(b) are available. We provide annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs. Annual athletic event participation and annual massages are reimbursed up to $50. Other Company-paid benefits, including free wellness-related apps, an Employee Assistance Program, and a comprehensive mental health care platform, are available to you and your dependents.QualificationsJOB SUMMARY

The Transitional Age Youth (TAY) Supportive Services Case Manager reports to the Assistant Director of TAY Rapid Rehousing and is accountable for providing housing-focused case management services to San Francisco clients (ages 18–27) who receive rapid rehousing rental assistance through the San Francisco Department of Homelessness and Supportive Housing and other City departments. This role requires a strong commitment to supporting youth as they transition out of homelessness, helping them build the skills and stability needed for long-term self-sufficiency. Team members are expected to demonstrate professionalism and integrity in every aspect of their work, ensuring the highest standards of service and opportunity for clients, community partners, and colleagues.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are someone who is compassionate, collaborative, and deeply committed to equity and inclusion. You thrive in a fast-paced environment, value the importance of strong client relationships, and are passionate about making a lasting impact in the lives of transitional age youth.

This temporary position is expected to last 6 months.

 

JOB DUTIES AND RESPONSIBILITIES

Case Management Duties


Assist TAY participants with securing housing by providing navigation support, including accompanying them to view available units, helping complete housing applications, and facilitating access to credit and background reports as needed
Support TAY participants in understanding their tenant rights, lease responsibilities, and requirements
Provide guidance on timely rent payments, and coach them on effective communication and conflict resolution with landlords
Develop case management plans and connect clients with community and government resou