VP of Operations

Are you a visionary leader with a passion for operational excellence and customer satisfaction? Do you thrive in dynamic, high-stakes environments where every decision directly impacts lives?

TrxNow is North America’s fastest growing roadside assistance company and dispatch technology platform! At TrxNow, we’re more than just a call center; we’re a lifeline. We provide critical roadside assistance services to millions of customers nationwide, ensuring their safety and peace of mind during unexpected vehicle breakdowns. Our commitment to rapid response, empathetic service, and continuous innovation sets us apart in the industry. We’re a fast-paced, high-growth organization driven by a mission to turn stressful situations into positive experiences. Check us out at www.trx-now.com.

We’re searching for a talented VP of Operations to join our team to lead our Roadside Assistance Call Center. This is a pivotal role for an experienced executive who can blend strategic vision with hands-on leadership to optimize our operations, elevate our service delivery, and drive sustainable growth.

The VP of Operations will be the driving force behind the efficiency, effectiveness, and evolution of our 24/7 roadside assistance call centers. Responsibilities include oversight of all aspects of our operational performance, from call-handling and dispatch to quality assurance and workforce management. This role demands a leader who can inspire large teams, implement innovative solutions, and consistently deliver world-class service under pressure. This is a fantastic opportunity for someone with proven leadership to take their career to the next level by working next to top executives in a fast-paced, high-growth startup environment and being part of a company that is constantly evolving, investing in technology, and redefining roadside assistance.

We offer a comprehensive package that includes health, dental, vision, life, AD&D, long-term disability, general PTO and performance bonuses. If you are a strategic leader with a passion for people, processes, and performance, we encourage you to apply!

Required Qualifications/Skills

• 5+ years of progressive leadership experience in call center operations
• Self-motivated and directed with effective time management, problem-solving and analytical skills
• Excellent computer skills; working knowledge of the Microsoft Office Suite, including Word, PowerPoint, and Excel
• Exceptional analytical skills with the ability to interpret complex data and make data-driven decisions.
• Superior communication, interpersonal, and presentation skills, with the ability to influence and inspire at all levels.
• Demonstrated ability to lead and develop large, diverse teams in a fast-paced, 24/7 environment.

Preferred Qualifications

• Bilingual English/Spanish or English/French
• Strong reporting skills, with a focus on productivity and efficiency
• Bachelor’s or Master’s degree from an accredited institution

Benefits

• Flexible work environment
• Health benefits including health, dental, and vision plans
• Life & AD&D and Long-Term Disability
• Paid time off
• Bonus structure

Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.