Associate Product Manager

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. 

The Peacock Digital Network Operations Center (DNOC) is looking for an Associate Product Manager to help build, maintain, and improve internal tools that are core to the operations team success!

What is the DNOC?

The Peacock Digital Network Operations Center (DNOC) produces live event streams, monitors the VOD library and is responsible for monitoring the overall health of the platform. This role will work closely with the Technical Product Owner to size and scope problems and develop solutions for the DNOC.

Essential Functions (Responsibilities)

• Solve problems for the operations teams by building and maintaining tools to fit their needs.
• Partner with stakeholders to shape the development of tools. Being empathetic and solutions oriented is a must
• Own Quality Assurance Processes for tools – How to reproduce and report bugs
• Provide high level communications skills – know how to talk to both the stakeholder to gain more information and the engineers trying to resolve the issue.
• Experience with user-centered design. The applicant should understand how to decrease friction in workflows and be an advocate for the team using the tools.
• Utilize data to tell a story that supports use cases and desired development items.
• Craft executive friendly dashboards and reporting format that will be distributed on a regular cadence
• Manage and audit user accounts to ensure compliance with User Access Control requirements
• Track all Maintenance windows for all production tooling and ensure they will not impact on-air production
• Strong understanding of modern streaming workflow and VOD delivery pipelines.

Qualifications

• Minimum of 3+ years experience in Digital Video Operations or Digital Video Technology
• Minimum of 2+ years experience with QOE and QOS monitoring for OTT platforms
• Experience in software development lifecycle
• Experience and comfortable working in a Network Operations Center or digital distribution facility
• Knowledge of Agile software development methodology.
• Knowledge of video streaming infrastructure, CDNs, and QA procedures
• Familiarity with database management systems
• Understanding of APIs and other connection points between applications.
• Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation
• Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
• Must be willing to travel to Stamford, CT
• Must be willing submit to a background investigation
• Must have unrestricted work authorization to work in the United States

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability,