Resilience Program Manager

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose 

The Resilience Program Manager, is vital in establishing resilience to withstand, recover from, or adapt to challenges or changes within the organization and guaranteeing compliance with regulatory standards. Their responsibilities include defining, managing, enhancing, and maintaining the Organizational Resilience Planning program. Additionally, you will be tasked with monitoring the program's effectiveness and maturity. 

Reports To

Information Security Senior Manager

Who You Are 

• The role is an information security professional with a minimum of 5 years of experience in Information Technology management, Information Security management or similar organizational resilience management roles.
• You possess strong Leadership and Relationship-building skills. This encompasses the skill to guide other employees in project leadership and oversee a team of specialists. You can effectively coordinate and collaborate with cross-functional teams and external stakeholders. 
• You possess at least 3 years of hands-on experience leading business impact analysis (BIA), Application Impact Analysis (AIA), disaster recovery planning(DRP), IT contingency planning, data backup and restoration, or implementing resilient IT systems in cloud environments.
• You have expert knowledge in IT Contingency planning and best practices (e.g. ISO 27031, NIST 800-34).
• You have proficiency in Business Continuity frameworks and best practices (e.g. ISO 22301).
• You possess a competent understanding of AWS Cloud infrastructure.
• You possess a competent understanding of Crisis Management leading and facilitating crisis management exercises and simulations (e.g. tabletop exercises).
• You are a Certified ISO 27031 Lead Implementer or possess an equivalent certification with focus on Business Continuity, IT Contingency planning, or Cyber resilience.
• You possess strong communication skills. These are crucial as the role involves coordinating with internal teams, external auditors, and various technical and non-technical groups during disaster and IT contingency planning scenarios. Being able to effectively communicate initiatives, key messages, recommendations, and remediation strategies to different levels of stakeholders is key. 
• You possess strong Project Management skills. Given the role's responsibilities, you must be able to keep track of essential tasks, contacts, and processes that are in place considering a business incident or an implementation project. You possess the ability to manage project portfolios.
• You are an agile and avid learner. Information security is a rapidly evolving field, so you have a willingness to continuously learn and stay updated on the latest trends, threats, and best practices in the industry. Keeping up to date will help in effectively implementing security measures.
• Proven English proficiency. You are comfortable presenting to English-speaking audiences and creating deliverables in that language. You can maintain a fluid conversation in English.
• Finally, you are passionate about your practice and profession, and you can see beyond the technology and controls. You find confluence points and create synergies. You believe in teamwork, and you believe that by empowering an organization to protect itself you are on the side of a noble and much-needed cause.
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What You Will Do 

• Establish the vision and direction of Bitso's Resilience Planning Program. 
• Accountable for designing and maintain IT Contingency plans, strategies, policies, processes, and procedures to correspond with and uphold the organizational risk landscape, information security efforts, and regulatory requirements.
• Accountable for design and coordinate the implem