HVAC S&F Technical Team Ld

What you will do:  

• Possesses complete technical competence on security & fire systems and the ability to resolve or guide others through very complex problem resolution.  

• Responsible for programming, commissioning, troubleshooting and preventive maintenance of security & fire systems per contract obligations.  

• Provides detailed information to communicate design to customers, installation or service team and subcontractors.   

• Ability to provide mentorship and training to a team of technicians with solutions to systems problems, troubleshooting techniques, and advising others on how to resolve problems.  

• Requires thorough understanding of core and third party security & fire products, software and systems / electrical technology.   

How you will do it:       

• Adheres to safety standards and local and national codes, with a high degree of regard for employee and subcontractor safety. 

• Oversees the day to day technical and service requirements of PSA and L&M Customer base. 

• Provides coaching, mentoring and technical assistance to System Technicians, Electrical Installers and System Designers. Provides technical assistance to subcontractors. Ensures that delegated tasks are done accurately, on-time, billed, executed within budget and within scope of the contract. 

• Creates and presents field proposals for small projects and labor and material. 

• Maintains and services customers based on customer specific requirements. 

• Orders material from both internal sources and / or external vendors, and expedites as necessary.  

• Maintains appropriate local and National Fire and/or Security Industry Certifications. 

• Communicates with customer upon arrival and before leaving the work site.  

• Continuous proactive customer interactions including an in-depth understanding of customer(s) needs wants and systems currently in place.  

• Plans for future needs with customer that include recommending complete systems enhancements and promoting the sale of add-on work. 

• Mentor Fire and/or Security Technicians on tools and technology. Serves as a Fire and/or Security Team technical resource. 

• Assist sales in development of cost estimate on complex projects. 

• Performs other duties as assigned. 

What we look for: 
  

Required: 

• Demonstrate a high level of customer service. 

• Electronics Certification from an accredited Technical School with 5 years’ experience required in the fire and/or security industry. Or commensurate experience in the Security and/or Fire Industry.        

• NICET Level III required. NICET Level IV certification a plus. 

• Experience within the fire and/or security industry with complete knowledge and understanding of fire and/or security systems, database structures, network configuration and analysis.      

• Strong technica