Account Director, Retail & CPG

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

You will: 

• Own Value Realization & Adoption

  • Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)

• Primary Account Owner / Client POC

  • Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team 

• Leads Renewals & Risk Mitigation

  • Leads renewal strategy and execution

  • Proactively identifies risks at least 6 months in advance

• Drive Overall Revenue Growth

  • Identify upsell and expansion opportunities for CL

  • Spearheads data monetization strategy to drive variable revenue growth

About you: 

• Strong leadership capabilities:

  • Ability to steer a group of internal stakeholders towards a common objective

  • Motivating and project managing internal stakeholders

• Strong organizational capabilities 

  • Ability to plan ahead for what you need to do

  • Are you able to anticipate multiple outcomes and plan for each scenario (Chess)

• Resourcefulness

  • Ability to source/obtain information that you don’t inherently possess

  • Ability to navigate disparate internal and external resources 

  • Not easily swayed from getting information necessary 

• Tact and presence:

  • Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)

  • Ability to craft & present summary of value delivered from customer's perspective

• Strategic insight

  • Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.

  • Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.

• Strong Relationship & Empathy

  • Ability to digest how product/process change might impact customer’s business

  • Ability to communicate why change is disruptive and empathize with customer

  • Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers

Preferred Skills:

• Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity, or Media Planning Experience

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