Lead Director, Clinical Documentation

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

CVS Value Based Solutions (VBS a.k.a., RBE) is a new and rapidly scaling business within CVS Health where the best-in-class population health capabilities across our Health Care Delivery organization are deployed to manage Medicare Advantage members delegated to our risk-bearing entity. We are focused on ensuring our delegated members are receiving high-quality and cost-effective care.

If you have a strategic and analytical mindset, willingness to drive execution, and enjoy solving complex, cross-functional problems, this might just be the next best step in your career.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Position Summary

The Ld. Director, VBS Clinical Documentation is a highly visible role requiring significant collaboration across VBS, Oak Street Health, Signify Health, and other CVS teams. Responsibilities include, but are not limited to:

• Drive year-over-year improvement in the accuracy & specificity of clinical documentation during VBS patient wellness visits, post-discharge visits, and in-home health evaluations.
• Partner with Health Care Delivery’s clinical documentation center of excellence to develop and implement HCD-wide clinical documentation initiatives within VBS.
• Partner with Oak Street Health MSO’s clinical documentation team to drive VBS-specific process efficiencies and plan / execute the rapid scaling of the VBS clinical documentation program over the next few years.
• Partner with VBS and Signify programs to implement clinical documentation initiatives into provider workflows in a supportive and efficient manner.
• Own reporting and performance management of the overall VBS clinical documentation program, including metrics, dashboards, etc.
• Manage multiple clinical documentation project plans to ensure efforts stay on track for deadlines and prepare updates and read-outs on project progress; collaborate across VBS teams to plan and communicate launch calendars, initiative deployment schedules, key milestones, and owners.
• Identifies people, process, and technology risks, effectively driving resolution commensurate with priority, impact, and urgency.
• Collaborates on special projects including early-stage business cases for new initiatives, identifying and evaluating Enterprise assets for deployment, and growth planning.  
• Other duties, as assigned.

The role requires adeptness at managing ambiguity and a commitment to collaborative solutioning. The ideal candidate is a highly organized self-starter with a results-driven mindset. The Ld. Dir., VBS Clinical Documentation reports to the Vice President, VBS Chief Operating Officer.

Required Qualifications

• 8-10 years of applicable project management and / or strategy consulting experience in healthcare.
• Ability to translate strategy into execution; willingness to drive end-to-end execution of initiatives.
• Strong interpersonal skills that support effective stakeholder engagement.
• Prior experience building and leading high-performing teams.
• Demonstrated ability to communicate verbally, in writing, and through visualization to present complex information in a way that effectively engages and influences.
• Excellent executive presence and comfortability influencing colleagues and decision makers at various levels of leadership.
• Health economic, actuarial, or financial modeling skills.
• Bachelor’s degree or equivalent combination of education and experience.

Preferred Qualifications

• Subject matter expertise in value-based care within Medicare Advantage populations.
• Subject matter expertise in accurate and specific clinical