Retail Part Time Team Lead

 

As a Print Sales and Services team lead at Office Depot, Inc., you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Sales and Services team lead will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Sales and Services team lead will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. As a Print Sales and Services team lead you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. Print Sales and Services team lead must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. 

Primary Responsibilities:

 

• Print Sales and Services:
  • Responsibility in the Print function to support efficient operation while driving overall store sales.
  • Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
  • Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
• Operational Efficiency:
  • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
  • Ensures compliance with company policies, procedures, and practices; and supports the company’s loss prevention efforts. Performs other duties as assigned.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Client Engagement:
  • Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
  • Supports community outreach initiatives to drive client/customer retention.
  • Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
  • Performs other duties as assigned.
• External Key Carrier and Leader on Duty:
  • Ensuring the safety and security of the building and associates during the absence of the management team.
  • In partnership with all associates, ensure regular loss prevention compliance.
  • Performing opening or closing responsibilities.
  • This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store.
  • May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
  • Other duties as deemed necessary

 

 

Education and Experience:

 

• High School diploma or equivalent education preferred
• Minimum 1-3 years of experience in related field
• Sales and/or Customer Service experience preferred.
• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Skilled in Customer Service and Print Services experience would be desired.
• Must possess advanced selling skills · Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
• Must be adaptable to a changing environment.
• Must be able to assist others in a professional environment.
• Possess excellent verbal and written communication skills.
• Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
• Must possess ability to process information/merchandise through POS register system.
• Pays close attention to detail to ensure high quality production in the Print Services area
• Positive and Eng