Global Payroll - Customer Implementation Specialist

<h2><strong>About Remote</strong></h2> <p>Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out <a href="http://remote.com/how-it-works">remote.com/how-it-works</a> to learn more or if you’re interested in adding to the mission, scroll down to apply now.</p> <p>Please take a look at <strong><a href="http://remote.com/handbook">remote.com/handbook</a></strong> to learn more about our culture and what it is like to work here. <strong>Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of <a href="https://www.notion.so/people-Belonging-Diversity-Equity-Inclusion-DEI-4990e36a7d7b4d52a78ca3efb23d718b">belonging</a>.</strong> You can check out independent reviews by other candidates on <a href="https://www.glassdoor.com/Overview/Working-at-Remote-EI_IE3871683.11,17.htm">Glassdoor</a> or look up the <a href="https://www.notion.so/people-Candidate-Experience-Surveys-17d595a88b7548148593792a8072235f">results of our candidate surveys</a> to see how others feel about working and interviewing here.</p> <p><strong>All of our positions are fully remote. You do not have to relocate to join us!</strong></p><h2><strong>What this job can offer you</strong></h2> <p>This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Implementation Specialist, joining our Global Payroll team. In your role, you will be implementing multiple new customers onto our Remote Global Payroll solution platform with accuracy and within agreed timescales.</p> <h2><strong>What you bring</strong></h2> <ul> <li>5+ years of Global Payroll Experience with Italy.</li> <li>3+ years of Global Payroll Customer Implementation experience, with Italy payroll software.</li> <li>Excellent understanding of end-to-end payroll processes and HR.</li> <li>Work experience in regional / global payroll operations and statutory requirements.</li> <li>Excellent data management skills with high accuracy and attention to detail.</li> <li>Experienced in handling multiple projects with multiple stakeholders.</li> <li>An analytical mindset with great problem-solving abilities.</li> <li>Ability to adapt to a fast-paced, international work environment with a passion for making an impact.</li> <li>Team player with the ability to work independently and take own responsibility.</li> <li>Customer-Care oriented mind set.</li> <li>Is a productivity geek and will constantly think of ways to improve and speed up their work.</li> <li>Proficient in using Google Sheet or Excel.</li> <li>Ability to work within a MacBook Pro environment</li> <li>You understand the need and idea to work largely <a href="https://www.notion.so/8541f0e7ae004be7a7b949096c9f972c?pvs=21">asynchronously</a>.</li> <li>You write and speak fluent English.</li> <li>It's not required to have experience working remotely, but is considered a plus.</li> <li>Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack and Salesforce.</li> <li>Not required but is considered a plus if you have working knowledge of Zucchetti payroll software.</li> </ul> <h2><strong>Key Responsibilities </strong></h2> <ul> <li>Serve as a primary point of contact for customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.</li> <li>Analyze customers’ payroll needs and provide appropriate recommendations.</li> <li>Direct and manage the implementation of new customers from the start of the relationship, including: <ul> <li>Obtaining all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity.</li> <li>Configuration of Remote Global Payroll system on a customer by customer basis.</li> <li>Coordination of parallel payroll runs.</li> <li>Verify payroll and tax set up is compliant with country specific government regulations.</li> <li>Coordination and communication of payroll Go-Live.</li> <li>Handing over an accurate payroll to our Remote Global Payroll Operations team.</li> </ul> </li> <li>Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion.</li> <li>Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates.</li> <li>Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs.</li> <li>Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.</li> <li>Maintain confidentiality of all customer and employee information.</li> <li>Help in the creation and maintenance of the process documentation