Hypersaler DC Network Engineer - Plano

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About this opportunity

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.  

Ericsson is seeking a highly technical, customer-obsessed Data Center Transport / Hardware Engineer to help grow our installation, break/fix, and warehousing businesses. This role is a trusted advisor to customers—someone who understands their operational environments, constraints, and business goals even better than they do. By working directly on customer sites and in labs, you will identify opportunities, improve operational reliability, and influence how Ericsson services are delivered and expanded.

What you will do

• Serve as a senior technical resource supporting Ericsson’s data center transport and hardware services, with a focus on installations, break/fix operations, and warehousing enablement.
• Visit customer data centers, labs, and operational environments to assess current-state operations and identify opportunities for new sales wrt efficiency, reliability, and service growth.
• Develop, review, and maintain detailed Methods of Procedure (MoPs) for installations, upgrades, migrations, and remediation activities.
• Perform scenario planning and risk analysis to support complex operational changes, failure recovery, and customer escalations.
• Review Bills of Materials (BoMs) for technical accuracy, completeness, and alignment with customer and operational requirements; recommend changes where needed.
• Provide Tier 3 back-office technical support to field technicians, acting as an escalation point for complex hardware and transport issues.
• Partner closely with technicians, project managers, delivery leads, and CFRs to ensure flawless execution of customer engagements.
• Translate customer business needs into actionable operational and technical recommendations that improve outcomes and expand Ericsson’s footprint.
• Build deep, trusted relationships with customer stakeholders, becoming a go-to expert for both technical guidance and operational strategy.
• Identify gaps, risks, and improvement opportunities in existing processes and proactively propose solutions.

The skills you bring

• Strong experience in data center hardware, transport, or network infrastructure engineering, ideally in large-scale or mission-critical environments.
• Proven ability to lead or author MoPs, run complex operational scenarios, and support high-risk changes.
• Deep understanding of installation, break/fix, and warehousing models in data center or telecom environments.
• Demonstrated ability to diagnose and resolve complex technical issues, including serving as Tier 3 escalation support.
• Exceptional customer-facing skills, with the ability to understand customer businesses, priorities, and pain points in depth.
• Experience reviewing and validating BoMs, designs, and implementation plans.
• Strong analytical and documentation skills using Microsoft software suite, with attention to detail and a bias for operational excellence
• Ability to work independently in customer environments while influencing outcomes across multiple teams.
• A consultative mindset, curiosity, and the confidence to challenge assumptions and recommend better ways of operating.