Senior Account Manager, Mid Market (Client Success)

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

About this position:

As a Senior Account Manager (Client Success) at Later, you will be responsible for driving customer retention, growth, and long-term success across a portfolio of enterprise clients. This role sits within our revenue team and is directly tied to net revenue retention (renewals and upsells).

We’re looking for someone who thrives in fast-paced SaaS, Martech, or agency environments, and has hands-on experience in revenue roles such as Customer Success Manager, Account Executive, or Account Manager. You bring a proactive, strategic mindset, strong communication skills, and the ability to influence executives across client organizations.

This is a high-impact, customer-facing role that reports to the VP of Client Success. It’s a great opportunity for someone who wants to combine strategic account management with creativity, cross-functional collaboration, and measurable business growth.

Strategy

• Develop Mutual Success Plans and account maps for all assigned customers to drive expansion opportunities.
• Identify new growth opportunities within accounts and align Later’s solutions with customer business objectives.
• Act as a strategic advisor, demonstrating the value of Later’s products and services in solving client pain points.
• Apply AI literacy to streamline and scale repeatable customer success workflows.

Technical / Execution

• Own renewals, upsells, and cross-sells within your book of business, partnering with Sales to achieve revenue targets.
• Build relationships with influential executives (VP and C-Suite) to uncover strategic priorities and align Later’s solutions with their goals.
• Serve as the “Voice of the Customer” by capturing feedback and partnering cross-functionally with Product, Support, Finance, Sales, and Services.

Team / Collaboration

• Partner with the Later Services team to project manage onboarding, campaign execution, and ongoing managed services.
• Collaborate across internal teams (Sales, Product, Marketing, Support, Services) to deliver customer outcomes and ensure alignment on success metrics.
• Build trust and long-term partnerships with customers, positioning yourself as their go-to advisor from onboarding through renewal.

Research / Best Practices

• Stay current on influencer marketing, SaaS, and Martech trends to inform customer conversations and account growth strategies.
• Share best practices with customers and internal teams to drive adoption, retention, and innovation.

What success looks like:

• You consistently achieve or exceed net revenue retention targets across your portfolio.
• Customers see measurable business impact from Later’s products and services and expand their footprint over time.
• You build strong relationships at both executive and day-to-day levels, ensuring continuity even when client stakeholders change.
• You are a trusted voice internally, bringing customer insights that shape product development and go-to-market strategy.

What you bring:

• 5+ years in strategic account management, customer success, or sales roles with direct accountability