Principal Customer Quality Experience (CQE) Engineer - Automotive

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Join Micron as a Principal Customer Quality Experience (CQE) Engineer - Automotive and play a pivotal role in ensuring top-notch quality standards for our automotive products. This position allows you to contribute to the outstanding quality and reliability of brand new technology in the automotive industry, working alongside a world-class team.

Responsibilities and Tasks

As a Global Quality (GQ) Customer Quality Principal Engineer (CQE) at Micron Technology, Inc., you will:

• Serve as the single point of contact for customers regarding quality issues.
• Manage an experienced team to support key customers effectively.
• Drive both proactive and reactive quality-related communications.
• Address and resolve Returned Material Authorizations (RMAs), quality issues, and customer requests promptly.
• Collaborate with internal functions to implement robust preventive actions, ensuring no recurrence of issues.
• Act as the key communication channel for proactive quality initiatives.
• Work closely with customers to determine their key concerns and address them effectively.
• Actively assess customer happiness metrics and anticipate projected QBR scores.
• Aim to achieve the #1 position in Customer Quality Ranking.
• Host Monthly Quality Reviews (MQRs) and share proactive Quality Health Assessments of customer products.

Customer Support and Internal Loops

• Champion the “voice of customers” on quality within Micron.
• Communicate customer feedback proactively to relevant Micron functions.
• Coordinate and facilitate customer audits.
• Conduct training sessions at customer sites to ensure quality standards are met.

Required Education & Experience

• Master’s degree in Engineering – Electrical, Electronics, Physics Engineering, or related fields.
• Minimum of 7 years of experience in the semiconductor field.
• You should have at least 3 years of experience in Quality and/or Customer Applications/Systems, preferably in qualification, production, or product/system engineering for memories.
• Proven experience in managing automotive quality requirements in an international environment.

Candidate’s Skills, Competencies, Attitudes

• Strong leadership and influencing skills in an advisory position.
• Experience in quality methodologies and activities.
• Expertise in memory products for automotive applications and the ability to perform triage and debug activities.
• High degree of self-initiative and the ability to think and act independently.
• Excellent problem-solving skills.
• Ability to work under tight timeframes and prioritize competing activities.
• Outstanding organizational and management skills.
• Outstanding interpersonal and teamwork skills.
• Conflict management skills.
• Proven track record in collaborating with international team members and driving for results.
• Strong verbal, written communication skills, and presentation skills.
• Ability to effectively interact with a wide range of personalities and cultures, including executive management.

Distinguishing Characteristics

The ideal candidate is highly customer focused, skilled in effective negotiation, and portrays Micron with confidence when interacting with customers. Demonstrated proficiency in customer management is highly valued.

Workplace

• Office-based in San Jose.
• Travel Required: Yes (within US and International, estimated frequency 2-3 times a year).

The US base salary range that Micron Technology estimates it could pay for this full-time position is:

$170,000.00 - $288,500.00

Our salary ranges are determined by role, level, and location.  The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations.  Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training.  The pay scale is subject to change depending on business needs.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses and equity.

As a world leader in the