Impact Skills Training Manager

This posting will close on January 17, 2025.

Helping Save More Lives

That’s our mission. It’s our business. We are seeking a team player who is passionate about making a commitment to our mission.

RQI Partners is a partnership between the American Heart Association and Laerdal Medical. 

We invite you to review the requirements of the position below. If this career opportunity has piqued your interest, RQI Partners wants to hear from you.

Helping Save More Lives. — Our Mission, Our Business.

RQIP Benefits Include:

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance

Position Overview:

• Develop Training – Design and develop standardized training for all Impact Manager teams encompassing the RQIP portfolio of programs and RQIP systems by closely aligning with the Senior Impact Leadership Team, marketing team, and others.
• Development and Measure - Design and develop training and support materials, assessment tools and matrixes to measure effectiveness/outcomes.
• Relationships – Build affinity and collaborate with sales, marketing, and support teams to improve the customer experience.
• RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts.
• Best Practices - Share customer best practices in RQI program adoption from customers across Impact team.  
• New, Renewals & Expansions – Ensure targets for new business, expansions, and renewals in designated accounts are met.

Position Holder is Accountable For:  

Impact Team Training:  

• Develop and implement effective training programs that align with the organization's goals and objectives. Training includes onboarding of new employees through ongoing training.
• Deliver training to Impact Managers and other employees in person or virtually. 
• Evaluate the effectiveness of training programs and make improvements as needed. 
• Solicit feedback from Impact Team on existing and new training materials. 
• Field Coaching: Provide Impact Managers opportunities to practice and execute techniques and reinforce their learning through feedback and coaching; provide one-on-one coaching and support to Impact Managers to ensure they have the knowledge and skills to meet their goals and overcome obstacles to improve their sales performance.
• Individual Coaching: Work with sales leadership to identify individual training needs for sales team members and provide personalized coaching and support.
• Sales Goals - Achieve revenue goals.
• Program Competence – Ensure mastery of the features, functionality, and value proposition related to the RQI Portfolio.
• Evaluate the effectiveness of training programs and adjust as needed to meet the evolving needs of the sales team and organization.
• Stay current with industry trends and best practices in sales training to continually improve our training offerings.

Required Skills and Competenc