Admin Assistant III - TS/SCI w/Polygraph

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

SCA

Job Qualifications:

Skills:

Calendar Management, Communication, Human Resources Administration, Microsoft Office, Office Administration

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Discover a career that is challenging, impactful, and mission critical. Join our team as an Administrative Assistant III (AA III) and make an impact on our customer. While you help us advance the mission, we’ll help advance your career.

HOW AN ADMINISTRATIVE ASSISTANT III WILL MAKE AN IMPACT:

• This position will serve as a Travel Document's Officer working a Customer Service Front Desk in a fast paced office

• The candidate will work off of established SOPs, but will also need to work with contract and staff team members to critically think of solutions for non-routine cases

• They will be certified passport agents, and will need to determine the validity and quality of applications to include photo quality and form integrity

• The candidate will serve in a customer facing position with customer service being high in importance

• The position deals with all levels of staff within the organization

• They will need to work in a team environment and be able to triage their own work and their team members' work in the event other officers are out on leave.

• The position will require boutique solutions as most instances are not canned responses

• The officer will need to have outstanding customer skills in both written and verbal

• There are minimal to no physical requirements for the position as there is seating available

• Infrequent to no travel is required between buildings unless there is a mission critical circumstance

• Candidate will be required to gain passport agent certification

• Candidate will be required to use Outlook, Microsoft Office, Skype and other internal systems

• The candidate does not need to have prior experience with Sponsor systems, although this is a plus, but they must be able to learn the systems quickly

• The candidate should be able to adapt to change regarding updated technologies and or processing requirements

• The candidate will be required to triage multiple competing requirements with end to end task management

• The candidate will need to provide metrics to management on an ad hoc basis

• Quality control is a vital part of this position as the candidate will need to review the passport/visa/ID document packages for 100% compliance

• The candidate will be required to sort, prioritize and distribute mail/lock bag material received from other government agencies which contains outgoing and incoming travel documents

• The candidate will be required to constantly file, copy and digitize document application packages, and is some cases electronically file them in multiple systems

• The position requires daily correspondence with travelers, both via canned remarks and non-standard

• The correspondence will need to be done without review to all levels of the organization, but on a one-to-one basis

• Most of the correspondence is routine content, specific to travel.

• The candidate will need to attend weekly meetings specific to travel and their account

• The meetings are generally at the working group levels and the candidate will need to provide input on the process and help to strategize solutions for evolving requirements

• Scheduling meetings is not required

• The candidate will work with staff officers to ensure the proper data is prepared ahead of the meetings, not generally in a formal manner

WHAT YOU'LL NEED TO SUCCEED:

• The position requires an active Top Secret/SCI with Polygraph security clearance

• The position requires