Medical Information Manager, Innovative Medicines

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The primary responsibility is to manage medical information and communication for assigned products marketed by Teva Pharmaceutical Industries, Ltd. by providing oversight for the prompt, accurate, and scientifically and medically balanced responses to unsolicited medically-related inquiries from internal and external customers. The responsible individual will collaborate with other North America Medical Affairs (NAMA) colleagues and work closely with key members of internal departments including, Legal, Regulatory Affairs, Marketing, Global Health Economics, Value and Outcomes (Global HEVO), Clinical Research, Market Access / Managed Markets, Sales, and Sales Training to provide medical support for development, implementation, maintenance, and enhancement of ongoing medically-related activities related to Teva’s branded marketed product(s). All policies, Standard Operating Procedures, Work Instructions and related documents should be followed accordingly.

Travel Requirements: Approximately 20%

How you’ll spend your day

Essential Duties & Responsibilities:

1.    Develop and maintain a library of standard medical response documents (ie, standard response letters, frequently
asked questions [FAQs]) for use in response to medical and product -related inquiries from healthcare
professionals and consumers
2.    Conduct medical/scientific review of all materials and concepts used in promotion of Teva’s branded products and sales training materials. This review is done in collaboration with Legal and Regulatory members (PARC, Promotional Advertising Review Committee) to ensure that all promotional material (sales detail aid, slide decks, websites, patient materials, etc.) meet the US Food and Drug Administration (FDA) Code of Regulations and
guidance documents, as well as high ethical standards
3.    Provide direction and guidance to external Contact Center staff on handling of unsolicited requests received in the
Medical Information Contact Center and provide FAQs and unique responses as necessary
4.    Serve as a mentor and resource to other medical information staff members, including external Medical
Information Contact Center specialists
5.    Respond verbally to inquiries from healthcare professionals and consumers as necessary
6.    Review cases received in the Contact Center and identify training needs related to knowledge about Teva
product(s), related programs and disease state information
7.    Assist management with Quality Control activities and monitoring of phone calls from the external Contact Center
to ensure responses are accurate, complete, and compliant with Teva policies, procedures and Work Instructions
8.    Provide Medical/Scientific review of all activities submitted through Teva Healthcare Interactions Portal (HIP)
involving payment to external healthcare professionals
 9.    Take responsibility as the primary point of contact for medical review of materials used in external
communications (press releases, announcements, etc.), and coordinates review with USMA therapeutic area Medical Director, Global Medical Director, USMA and GMA management
10.    Assist with medical review of formulary dossiers developed by GHEOV department and manage their distribution
through the external Contact Center
11.    Assist with development, review and/or maintenance of product and disease-related slide kits in collaboration
with other Medical Affairs personnel
12.    Provide medical support for Marketing and Sales Training departments (eg, development of promotional and/or sales training materials for advisory boards, consultant, and speaker training meetings) including working directly
with their respective vendors
13.    Provide medical information support at medical/scientific conferences
14.    Provide strategic input and support to the NAMA Medical Team(s) and Medical Affairs Operating Plan(s) for
assigned products
15.    Assist with review of product labeling and/or monographs for inclusion in compendia (ie, PDR, Drug Facts and
Comparison, NCCN Guidelines, AHFS-DI, Medical Letter, etc.)
16.    Prepare and particip