Director, Revenue Operations and Business Systems

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We are seeking an experienced and strategic Director of Revenue Operations and Business Systems to lead the teams supporting the technical strategy, processes, and solutions for Affirm’s Revenue organization. This high-impact leadership role is responsible for shaping the long-term vision, strategy, implementation, and optimization of core Revenue systems (e.g., Salesforce).

We seek candidates who strive for simple, effective solutions that are built with the end user in mind. The ideal candidate will be able to work effectively in an evolving environment and use structured decision making to navigate complex, ambiguous problems in partnership with Revenue leadership and field teams. Additionally, the ideal candidate will have a strong coaching orientation, with the desire and ability to lead and develop high-performing teams of Revenue Operations and Business Systems professionals.

What you’ll do

• Own the vision for scalable, effective technical processes and systems that align with business objectives.

• Act as a trusted technology partner to Revenue, Product, Engineering, Pricing, and Legal teams, gathering requirements and translating them into scalable, user-friendly technical solutions.

• Collaborate with go-to-market teams to identify, analyze, and enhance Revenue processes, prioritizing automation, scalability, and tech-debt reduction.

• Evaluate the impact of changes in processes or systems and prioritize based on alignment with Revenue objectives.

• Oversee teams responsible for architecture, implementation, and ongoing enhancement of systems such as Salesforce and Workato, as well as maintaining high-quality integrations and workflows with onboarding, contracting, and field enablement systems owned by cross-functional teams, ensuring data accuracy, system interoperability, and on-time delivery.

• Oversee teams that provide education and troubleshooting for Revenue systems and their supporting processes.

• Lead, coach, and develop high-performing teams, fostering a culture of operational excellence, innovation, collaboration, and positivity.

• Craft clear and compelling executive-level communications on project health, risks, and strategic impact.

What we look for

• 10 - 15 years in Revenue Operations, Sales Operations, and Business Systems / Revenue Systems roles, with 5+ years in a leadership position managing enterprise-level systems and teams.

• Business and Technical Expertise: Proven success supporting Revenue teams in the B2B retail or payments industry with business applications, including Salesforce, Workato, Ironclad, and Snowflake. Strong understanding of go-to-market systems and B2B sales cycles, including CPQ and pipeline / lead management.

• Industry Expertise: Well-versed in trends relevant to Revenue Operations and Business Systems, including the evolving landscape of AI and automation tools and their role in accelerating go-to-market processes.

• Technical Hygiene: Proven track record of successfully managing best-in-class engineering teams, adhering to industry best practices for roadmapping, availability initiatives, on-call programs, and post-launch support.

• Strategic Thinking: Skilled in synthesizing complex challenges, prioritizing tasks, and delivering actionable solutions.

• Results Orientation: Track record of driving measurable impact through technology and process transformation. Adept at diving into details, ensuring on-time and high-quality delivery of projects.

• Collaborative Leadership: Thrives in collaborative environments, taking initiative and ownership of projects while fostering team success. 

• Exceptional Communication: Outstanding ability to lead conversations, drive decisions, and engage effectively with diverse stakeholders.

Pay Grade - S
Equity Grade - 12

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $245,000 - $325,000
USA base pay range (all other U.S. states) per year: $217,000 - $297,000

Please note that visa sponsorship