Server - Fine Dining (Full Time)

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

Under the supervision of the Assistant Manager, a Restaurant Server provides exceptional personalized service and ensures all guests’ needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks.  A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed.  A Server will stay informed and know all Casino facilities and services, special events and local attractions.  They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality.  He/she must present a professional appearance that guests and team members will find appealing and approachable. 

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Greeting each guest and provide superior guest service at for all company Food and Beverage operations.  
• Must maintain pleasant and courteous attitude. 
• Complete all opening and closing duties. 
• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures. 
• Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.  
• Offer drinks and take food and beverage orders. 
• Have basic knowledge of all house and call liquor. 
• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting. 
• Check for quality after each course. 
• Refill all drinks when needed. 
• Maintain clean ashtrays.
• Buss tables as needed. 
• Remove all dirty dishes and glassware from the guest’s tables during and after each course.
• Totals bill, presents check, collects settlement, and takes payment to cashier. 
• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures. 
• Transport dish cart to and from service station/steward’s station. 
• Stock server stations with all necessary items. 
• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations. 
• Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes. 
• Adhering to sanitation standards as outlined by State Law and company.  
• Maximizing profit and guest satisfaction through effective cost controls. 
• Adhere to all three-star standards. 
• Work considerately with team members from all departments. 
• Check out with supervisor before leaving at the end of your shift. 
• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma or G.E.D. equivalency preferred. 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.
• Must have valid Food Handlers Card, Liquor L