Casino VIP Services Manager – Casino Marketing - The Cosmopolitan

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Casino VIP Services Manager, you play a key role in ensuring the efficient daily operations of Casino Marketing, exemplifying our commitment to exceptional service. By leveraging your strong leadership capabilities, you will lead and inspire a team of Casino VIP Services Supervisors and Coordinators, fostering a collaborative environment dedicated to creating personalized experiences for our valued guests. Through cross-departmental collaboration and deep knowledge of our offerings, you will drive initiatives, motivate your team, and deliver the seamless, world-class hospitality that sets us apart.

THE DAY-TO-DAY:

• Oversee daily operations, providing leadership and direction to Supervisors and Coordinators to enhance the guest experience, drive guest-centric service, and ensure alignment with operational procedures and performance standards

• Identify and proactively resolve Casino VIP Services operational areas of opportunity, inefficiencies or concerns

• Evaluate performance through observation and guest feedback, providing feedback, coaching and mentorship for Supervisors and Coordinators as needed

• Oversee talent development of staff and leadership members, including hiring, training, performance evaluations, coaching and disciplinary action

• Research data and trends, and recommend courses of actions to reduce cost and maximize operational revenue 

THE IDEAL CANDIDATE:

• Must be 21 years of age or older

• Has a bachelor’s degree or equivalent experience

• 2+ years of prior relevant experience in Hospitality, Casino Marketing or a related field

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19893

Are you ready to JOIN THE SHOW? Apply today!