SRE/Production Support Engineer - Assistant Vice President

Job Description:

Job Title SRE/Production Support Engineer

Corporate Title Assistant Vice President

Location Cary

Overview

We are looking for a motivated Production Engineering support for our Corporate Bank SWIFT Messaging Technology platforms. This role requires a professional with a wide variety of strengths and capabilities across multiple technologies and disciplines. In this role, you are expected to continually drive automation in all day-to-day production support activities. You'll work in a collaborative, thought-provoking environment-one that encourages diversity of thought and creative solutions. The role requires a high level of accountability to deliver technical solutions and continuous improvements in the overall support strategy, and you’ll be successful if you have a strong technical background, solid production application support/operations experience, and drive a culture of proactive continual improvement through application, user request support, troubleshooting and issue resolution, automation of manual work, monitoring improvements and platform hygiene

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Act as a production engineering role model to enhance the technical capability of the Production Support teams, carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues

• Readily manage multiple priorities and tasks in support of bank initiatives while embracing a continuous service improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability

• Continuous development of efficient processes utilizing bank technologies and automation tools

• Compliance with Operational Processes: Daily Operations, Change Management & Problem Management

• Leverage / Influence broader organization of Site Reliability Engineer (SRE) and technologist to build communities that contribute to solutions and implementation

• Ensure all the BAU support queries from business are handled on priority and within agreed Service Level Agreement (SLA) and also to ensure all application stability issues are well taken care off, while being responsible for your own engineering delivery to drive a reduction in technical debt across the production environment with development and infrastructure teams

Skills You’ll Need

• Bachelors degree or equivalent required

• Extensive Information Technology (IT) experience within a large corporate environment (specifically in the area of controlled production environments or Financial Services Technology in a client-facing function) and Cloud-based technologies (Google Cloud platform is a plus)

• Strong experience of applying technical solutions to improve the stability of production environments and relative working experience in providing L2/L3 support (preferably in a Banking environment), Good to have experience in payment platforms using SWIFT payment channels

• Strong Knowledge of databases (Oracle/MSSQL etc.), including working experience of writing Structured Query Language (SQL) scripts and queries

• Excellent working experience of Unix/Linux, scripting (any language), Java, Oracle, Control-M scheduler, ITRS Geneos, Splunk, New Relic or similar monitoring tool, and middleware (such as Message Queue (MQ), Solace), Strong verbal, written and interpersonal communication skills. Ability to communicate effectively and confidently with users, team members

Skills That Will Help You Excel

• Articulate and experienced communicator (both written and spoken)

• Understand the end-to-end flow of data through the application infrastructure, utilize analytical skills and problem-solving skills

• ITIL Foundation Certificate

• Be passionate about solving problems through innovation and engineering practices

• People Management skills and the ability to manage relationships across all levels of the organization

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