Assistant Director of Student Success Technology

Details:

Posted: April 8, 2025
Level: Community College Professional 17, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: The committee will begin review of applications immediately. Applications will be accepted until the position is filled, with applications received by Wednesday, April 23, 2025, receiving priority consideration.

Location:

CT State Community College
185 Main Street, New Britain, CT 06051
**This position is not remote**
For more information about CT State Community College and the campus please visit Home - CT State 

CT State Community College Mission:

Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:

Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

CT State Community College Equity Statement:

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date: 

May 2025

Position Summary:

The Assistant Director of Student Success Technology provides overall support to the Director of Student Success Technology by assisting with the maintenance, updating, and reporting of multiple technology platform(s) within the Division of Enrollment Management and maintains compliance with all federal and state laws and Board of Regents policies within Connecticut State Community College.

Example of Job Duties:

Under the direction of the Director of Student Success Technology, the Assistant Director of Student Success Technology is responsible for effective performance in these essential duties:

• Assists the Director of Student Success Technology with tasks associated with the configuration, design, and testing of all new technology platforms within the Division of Enrollment Management.
• Conducts continuous training efforts for Guided Pathways Advising and other Enrollment Management staff in utilizing our CRM technology as defined by college.
• Troubleshoots CRM Advise and other CRM technology issues within the Division of Enrollment Management as assigned by the Director of Student Success Technology.
• Assists in the development and updating of systems for data tracking at the administrative and campus level to support data-informed decision making for areas within Enrollment Management.
• Assists in the development, scheduling and coordinates technology training for faculty at all campuses on our early alert CRM.
• Develops resource guides, job aids, and other electronic materials to enhance usage and maximize functionality for CRM products within the Division of Enrollment Management.
• Performing a broad range of administrative support duties to facilitate the student success reporting including such tasks as composing and preparing correspondences, reports, and communications for stakeholder groups within CT State Community College.
• Assists with the development of CRM advise communication plans for outgoing student outreach.
• Handles requests, as assigned, for system configuration changes to our CRM Systems in Enrollment Management.
• Maintains a commitment to CT State Community College overarching goals including initiatives encouraging equity and diversity.
• Participates in on-going training and cross-training opportunities to ensure timely, thorough, and accurate processes
• Adheres to FERPA and other departmental policies, procedures and regulations pertaining to student records
• Interprets data and metrics to assess for efficacy of communication efforts
• Represents CT State Community College interests at professional organizations at the state level.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies;