Aircraft Cleaning Department Supervisor | KVNY

We are  looking for a strong, experienced Aircraft Cleaning Department Supervisor for our full- Aircraft Cleaning service at the Van Nuys Airport (KVNY). If you meet the minimum requirements in this job description and are goal-oriented, dedicated, proactive and enjoy a customer-centric culture, we would be delighted to get to know you better.

You will be supervising all the following shifts:

• Weekday Shift (Monday – Friday)
• Swing Shift (Monday – Friday)
• Weekend Shift (Friday – Monday)

Position Summary

The Aircraft Cleaning Department Supervisor is responsible for the efficient execution of the work scope and the cleaning, detailing, preventive maintenance, and brightwork polishing, performed under the authority of the Clay Lacy FAA Certificated Repair Station. Supervise all employees and all shifts in the Clay Lacy Aircraft Detailing department. Support the department manager with the daily administrative duties. Promote the Clay Lacy Aviation vision, mission, and values to create a positive team environment that raises the level of safety, service and value for our customers and employees.

Responsibilities

• Supervise all shifts and cleaning staff.

• Train new employees on cleaning techniques.
• Maintain quality assurance of all aircraft cleaning.
• Schedule, plan and implement all aircraft cleaning tasks.
• Communicate with customers, maintenance controllers, flight crews, and appropriate employees for scheduling all aircraft cleaning.
• Order and maintain all aircraft cleaning supply.
• Participate with management on staff reviews.
• Support and implement policies, procedures, and goals from management staff.
• Conduct interviews of potential candidate for employee
• Meeting with new clients to drive sales.
• Support the duties of the Manager during their absence.
• Other duties and tasks as assigned.

Competencies and Skills 

• Create strong customer relations and deliver customer-centric solutions.

• Take on new opportunities and challenges with a sense of urgency and enthusiasm.

• Work collaboratively with others to meet shared objectives.

• Communicate with a clear understanding of the needs of varied audiences and modes.

• Gain the trust and confidence of others through honesty, integrity, and authenticity.

• Ability to prioritize and organize workflow

• Excellent verbal and written communication skills.

• Able to multi-task.

• Known for working well with all levels of management, staff, clients, and vendors.

• Able to handle sensitive documents in a very confidential manner.

• Demonstrated analytical and critical thinking skills.

• Able to take the initiative and execute assigned tasks in a timely and flawless manner.

• Strong teamwork acumen with a profound ability to work under extreme pressure.

• Strong passion for working in a fast paced and result oriented environment.

• Exceptional interpersonal skills.

• Committed to always providing excellent customer service.

• Team-oriented dedication to great customer service and the ability to inspire that commitment in others.