Project Manager

About NavaNava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.
As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position summary You’ll manage the support of a mid-large scale product, working closely with our engineers, designers and government partners to triage issues and distill them into clear, actionable tickets for the team. You'll be available to tackle Priority one issues as they arise. You'll also work with the team to continually improve on our response and support of the system and build close working relationships with a variety of people, including engineers, client stakeholders, and partner vendors. 
You think holistically and understand how the details of the project fit into the bigger picture, and take pride in working through highly ambiguous situations to deliver value to users. You have a strong bias towards action when faced with incomplete information, and communicate transparently to build consensus internally and externally.

What you'll do

• Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and track and communicate progress as well as remove blockers when needed
• Proactively build relationships with stakeholders and other contractors
• Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues
• Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone
• Accurately report risks, successes, progress, and failures
• Manage the team’s velocity and continually improve our processes for organizing ourselves and our work
• Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and IT capabilities

Required skills

• 5 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders
• Experience with both the use and management of ticketing systems. Jira and Confluence are used on this project so experience with them specifically is ideal, but it's more important that you’re diligent at tracking down issues and documenting them clearly
• Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
• Experience working with product, design, and engineering teams as a cohesive unit and maintaining open lines of communication in a multi-disciplinary environment 
• Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
• Ability to grow and nurture existing and new client relationships to help drive prioritization across multiple projects and create ecosystems of success
• Strong organizational skills and attention to detail
• Ability to communicate clearly and increase transparency, with a strong competency in situational awareness and conflict resolution
• An adaptive, proactive, empathetic, tenacious, and positive mind

Desired skills

• Project management in a government context (state or federal)
• Project management within the Centers for Medicare & Medicaid Services (CMS)
• Experience working on iterative projects using prototypes, product pilots, and user research Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders 
• Experience launching new production systems with high public visibility in a fast-changing regulatory environment
• Experie