Senior Analyst, Customer Insights

Allergan Data Labs is on a mission to transform the Allergan Aesthetics beauty business at AbbVie, one of the largest pharmaceutical companies in the world. Our iconic brands include BOTOX® Cosmetic, CoolSculpting®, JUVÉDERM® and more. The medical aesthetics business is ripe for rapid growth and disruption, and we are looking to add to our high performing team to do just that. 

Our team has successfully launched a new and innovative technology platform, Allē, which serves millions of consumers, tens of thousands of aesthetics providers and thousands of colleagues throughout the US. Since its launch in November 2020, Allē has delivered curated promotions, personalized experiences and had millions of consumers use it as part of their beauty journey. 

We’re looking to add to our team as we prepare to launch a new array of game-changing technologies on our successfully adopted platform. If you’re interested in working within a startup-oriented environment, while having the backing of a very large company, please read on.

As the Senior Analyst, Customer Insights you will report to the Associate Director, Customer Insights and will support the team by managing master data attributes, account eligibility, and providing analysis to drive customer insights work.  This role will require existing knowledge of master data management tools and processes and the ability to lead discussions with cross-functional teams to ensure data quality and consistent data management. 

You Will

• Be responsible for owning the business administration of the Informatica MDM tool including account management and validation, new attribute recommendations and maintaining account eligibility for loyalty programs and benefits

• Responsible for identifying opportunities to enhance the utility and operations of the MDM environment along with connections to downstream systems and tools

• Manage Inclusion process including case workflow and approvals as well as account investigations

• Coordinate with Legal and Compliance regarding eligibility escalations and analysis

• Identifies potential “same-store” accounts, coordinates with Field Sales and makes appropriate updates in MDM

• Review and approve all business name/ownership change requests along with new location adds

• Leads creation of analysis (research and quantitative) to identify errant account hierarchies and ensure they are maintained accurately in downstream systems

• Support cross-functional team members within Professional Loyalty, Consumer Loyalty, Business Technology, Data, Credentialing, Contracts & Pricing, Sales operations and product

• Collaborate with cross-functional project teams through agreed upon phases of project from requirements definition, customization, testing, training and rollout 

• Contribute to our thought leadership and tribal knowledge by developing best practices, sharing your knowledge in team sessions, and maintaining thorough documentation

Required Experience & Skills

• 2 or more years of experience managing data quality and master data

• Experience with SAP S4, Informatica MDM, or equivalent data management tools

• Business analytics skills (BI tool queries in Thoughtspot, Power BI, or equivalent)

• You have a passion for organization, simplicity, efficiency and action.

• Strong problem solving and critical thinking skills that build trust and serve to positively influence partners and teammates. 

• You relate to our core values (see below) and would like to contribute to a positive working environment and culture.

Our Core Values

• Be Humble: You're smart yet always interested in learning from others.

• Work Transparently: You always deal in an honest, direct, and transparent way.

• Take Ownership: You embrace responsibility and find joy in having the answers.

• Learn More: Through blog posts, newsletters, podcasts, video tutorials, and meetups, you regularly self-educate and improve your skill set.

• Show Gratitude: You show appreciation and return kindness to those you work with.

Perks for our Full Time Employees:

• Competitive salary.

• Competitive annual bonus targets.

• 401k with dollar for dollar match, up to 6% of eligible earnings (base, bonus).  Plus additional company contribution.

• RSU grants (Long Term Incentives) for approved roles.

• Comprehensive medical, dental, vision and life insurance.

• 17 pai