Site Security Operations Manager

Description

The Security Operations Manager is responsible for the comprehensive safety and security of a Class-A commercial high-rise office tower and its occupants by coordinating and overseeing contracted security services and ensuring effective day-to-day execution of physical security operations.

This role serves as the on-site leader for security operations, acting as the managing agent for contracted guard services while ensuring alignment with ownership’s physical security posture, program, and policies at every level—from organizational culture and strategic intent through to procedures and day-to-day execution.

As a key member of the property management team, this individual partners closely with building ownership, including the Enterprise Security team, and tenants to support a safe, professional, and well-managed property environment, and contributes to the development and continuous improvement of security policies, procedures, and protocols.

The position requires strong operational leadership, vendor management, and incident response capabilities, with a focus on delivering a safe, secure, and well-managed environment for tenants, employees, and visitors.

Core Responsibilities

Security Operations Oversight 

• Maintain a consistent, visible presence across the property to assess the effectiveness and professionalism of day-to-day security operations 
• Evaluate security services delivered by contracted vendors, including access control, video monitoring, and patrol activities, ensuring alignment with ownership’s expectations and site standards 
• Foster a culture of professionalism, accountability, and customer experience within the security function through active engagement and feedback 
• Conduct routine walkthroughs and informal inspections to identify gaps, reinforce expectations, and promote continuous improvement
• Serve as the on-site security subject matter expert, providing guidance and support to property management, tenants, and vendors as needed

Security Program and Standards 

• Support the implementation and ongoing refinement of the property’s security program, ensuring alignment with ownership’s enterprise physical security posture and expectations 
• Recommend enhancements to security policies, procedures, and post orders to address evolving risks, operational needs, and tenant experience 
• Promote consistent understanding and application of security standards across vendors and stakeholders 
• Monitor adherence to established policies, procedures, and regulatory requirements, escalating gaps as appropriate 
• Partner with property management and ownership to support a compliant, well-governed, and continuously improving security environment

Security Systems & Infrastructure

• Oversee the day-to-day functionality and condition of on-site security infrastructure, including access control hardware, cameras, intercoms, and visitor management tools 
• Perform basic troubleshooting of security equipment (e.g., card readers, cameras) and coordinate timely resolution of issues with vendors, property management, and the Enterprise Security team 
• Work in close partnership with the Enterprise Security team to support the implementation and consistency of enterprise-standard security systems, configurations, and controls 
• Ensure site-level alignment with enterprise security standards, escalating system issues, gaps, and enhancement opportunities to the Enterprise Security team as appropriate 
• Support system-related projects, upgrades, and testing efforts in coordination with property management and the Enterprise Security team

Incident & Risk Management

• Coordinate on-site response efforts during security incidents, working in partnership with property management, emergency responders, vendors, and the Enterprise Security team 
• Serve as a steady, visible presence during incidents, helping to ensure organized, effective, and professional response and communication 
• Ensure timely, accurate, and well-documented incident reporting, with appropriate escalation to property management and the Enterprise Security team 
• Conduct periodic site-level risk assessments to identify vulnerabilities, trends, and areas for improvement, providing recommendations aligned with ownership’s risk posture 
• Monitor incident trends and operational patterns to inform continuous improvement of security operations and procedures 
• Support the execution of emergency preparedness activities, including drills and exercises, in coordination with property management and relevant stakeholders

Tenant & Stakeholder Engageme