Back Counter Salesperson / Warehouse

Aspen thrives on taking on the biggest heavy haul design and manufacturing challenges in North America. Ready to roll where others fear to tread, the Aspen approach is built on a foundation of tenacity, perseverance, and unwavering determination – just like the people who use them. Aspen is a growing business looking for people with energy, drive and passion to contribute to our team.


The Back Counter Salesperson / Warehouse person reports to the Parts Supervisor. The primary responsibilities of this person will be to write parts and service estimates/orders and handle inventory storage, shipping, distribution and organization for the entire Product Support facility.
Responsibilities
• Works with customers and technicians to fill parts requirements with general supervision.
• Research parts needed to complete repairs based on repair estimate request provided by the Service Supervisor.
• Input parts estimate and order details for service orders.
• Bills parts to work orders that are issued to the shop and adds needed parts to work orders as needed to complete repairs.
• Using packing list or work order traveler deliver all kits and materials to appropriate work order parts retention area as requested.
• Organize and maintain work order parts retention area.
• Communicate progress, change and completion of repair to the customer.
• Assist in buying requirements for local vendors as needed to replenish consumables, complete work orders or fill customer orders.
• Ensures all parts provided to customers, or technicians are issued to the order at the time of delivery.
• Perform all Shipper / Receiver / Inventory Coordinator tasks.
• Picking inventory based on Order requirements. (able to lift up to 50lbs)
• Loading and unloading products on/off trailers.
• Serve as a local pick up and delivery driver as needed to provide excellent customer service.
• Keep warehouse clean and organized.
• Verifies all incoming freight by checking packing lists, reports shortage or damages to the supplier or carrier.
• Prints receiving report and receives all purchase orders.
• Process material transactions in ERP.
• Participate in Full Inventory and cycle counts.
• Physical parts receiving and restocking shelves. (able to lift up to 50lbs)
• Shipping goods to customers. (filling out proper documents, packaging)
• Assists with inventory management related activities as directed by supervisor.
• Warranty and Policy administration.
• Assist when needed to prepare invoices for all over the counter, update accounts, initiate billing and receive payment for services.
• Follows Aspen’s safe work practices and procedures, uses safety equipment when required, responds to suggestions for working safely and seeks assistance when necessary. Ensures proper safety, care, and maintenance of company vehicles and equipment. Reports any damage to company equipment or property immediately to supervisor.
• Performs other duties as assigned by supervisor.
Attributes & Skills
• Forklift and Loader operation.
• Able to work autonomously and uses good decision-making practices.
• Problem solving ability in a customer focused environment.
• Excellent customer service mentality (internal and external).
• Organizational and planning skills, experience managing equally important and competing priorities.
• Excellent written and verbal communication skills.
• Exceptional computer skills in Microsoft Office.
• Strong detail orientation and ability to keep data integrity through multiple transactions (verbal and data input).
• Able to maintain a professional and calm demeanor in challenging situations.
• Able to identify procedure and process improvements and advise the appropriate stakeholders.
• Basic accounting skills and knowledge of electronic payment systems.
Qualifications
• Excellent customer service skills.
• Preference given to persons with forklift & loader experience.
• Experience in inventory with an ERP or database system an asset.
• Basic accounting skills and knowledge of electronic payment systems.
Working Conditions
• Physically fit with maximum 50 lbs (overhead crane use over 50 lbs).
• Standing on your feet for a long period of time.
• Sitting, bending, kneeling, and crouching.
• The ability to wear personal protective gear correctly most of the day.
Physical Requirements
• Physically fit with maximum 50 lbs (overhead crane use over 50 lbs).
• Standing on your feet for a long period of time.
• Sitting, bending, kneeling, and crouching.
• The ability to wear personal protective gear correctly most of the day.
Shift Availability
• Day Shift (Monday to Friday, 7