Junior Product Support Specialist

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Join us as a Junior Product Support Specialist!

Brown Brothers Harriman is currently recruiting Product Support Specialist to join our Fund Services Product Support Team. Our team is responsible for supporting Financial Reporting Department with their issues through daily support; analyzing and automating manual processes; testing and identifying application issues.

 In this role you will analyze, automate and troubleshoot Financial Reporting issues with internal applications.

Some of your key responsibilities include:  

• Assist in day-to-day inquiry tracking and resolution/ troubleshooting.
• Act as point of contact for Unity (internal application) related issues or queries.
• Participate in analyzing and designing automated solutions to business problems.
• Participate in the training and support during roll-out of new products and enhancements.
• Support change process through aggressive regression testing and deployment of wellness checks for system upgrades and developments.
• Assist in ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.
• Participate in local and global meetings to contribute ideas for Financial Reporting process improvements.

What we offer:

• 2 additional days added to your holiday calendar for Culture Celebration and Community Service
• Private medical care for you and your family
• Life Insurance
• Hybrid Working Opportunities
• Professional trainings and qualification support
• Thrive Wellbeing Program
• Online benefit platform

Desired Qualifications:

• Bachelor’s degree or equivalent required.
• English C1
• Analytical skills and logical thinking.
• Written and verbal communication skills.
• Aptitude for understanding global business considerations when implementing new business systems.
• Ability to work with business users and systems personnel in a team environment.
• Hands-on experience with software spreadsheets, database applications, programming, and establishing quality assurance procedures a plus.