FC Lead

Our Opportunity: 

The Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation at Ocala, FL. They will be a change agent who thrives on details, drives daily improvements, and fosters strong relationships with hourly Team Members!

Shift: Wed-Sat, 6:30pm-5:30am

What you’ll do: 

• Support Area Managers in driving operational performance and engagement across a team of up to 45 hourly associates. 

• Promote and maintain a safe, clean, and organized work environment. 

• Ensure achievement of daily operational goals. 

• Coach, mentor, train, and develop Team Members for performance and career growth. 

• Serve as a cultural ambassador, modeling Chewy’s operating principles, ethics, and integrity. 

• Act as a liaison between hourly associates and leadership, ensuring two-way communication and engagement. 

• Thrive in a fast-paced, rapidly evolving e-commerce environment. 

• Collaborate with site leadership to identify and implement network-wide standard processes. 

• Foster a positive and inclusive team dynamic that encourages feedback, adapts to change, and stays passionate about the customer experience. 

• Use tools including the Warehouse Management System (WMS), Chewy Labor Management System (CLMS), Tableau, and Smartsheet. 

 

What you'll need: 

• External candidates: 1+ years of formal people leadership experience in operations, logistics, or a fast-paced environment. 

• Internal candidates: Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting. Must be in good standing with company. 

• Passion for working in an environment with a high degree of ambiguity and change. 

• Data-driven approach with a focus on metrics and continuous improvement. 

• Customer-obsessed attitude with a strong dedication to service excellence. 

• Strong communication and leadership skills with the ability to influence across teams and levels. 

• Proven ability to adapt quickly and deliver results using data and insights. 

• Unwavering integrity and high ethical standards. 

• Flexibility to work weekends and/or night shifts, as required. 

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.). 

Physical job requirements: 

• · Walk up to 2 miles per shift. 

• · Frequently lift up to 50 pounds. 

• · Frequently lift up to 70 pounds using an optional team lift. 

• · Rarely lift greater than 70+ pounds using a team lift. 

• · Stand, push, pull, carry, squat, and kneel. 

• · Climb up and down stairs (where applicable). 

 

 

We offer the following benefits for Team Members:  

• 20% Chewy.com Discount  

• Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)  

• Life and Disability Insurance  

• 401(k) with company matching  

• Wellness benefits through Wellbeing @Chewy  

• Employee Assistance Program (EAP)  

• Paid Time Off: