Customer Support Specialist I - The Toro Company

Who Are We?  

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

Your Opportunity:

The Customer Support Specialist I provides exceptional order to invoice customer relations experience for assigned accounts all TTC Brands. Work with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements.

Sponsorship:  

• Applicants must be legally authorized to work in the United States.

• We are unable to consider OPT, J1 or F1 students, nor sponsor or take over sponsorship of an employment VISA at this time - regardless of expiration date.

• Must be willing to obtain/maintain an active and valid US Passport and a non-expired US Driver's license.

Work Location: 

• This opportunity is based out of Bloomington, MN international headquarters.  Other job locations and/or fully remote is not available at this time.  

• The current team works a hybrid model with 3-days on-site and optional 2-days remote.     

• Travel as required, domestically and internationally up to 0-10%, along with appropriate expense reporting duties. May require occasional visits to warehouse or distribution center locations. 

What Will You Do? 

In order to grow and build a successful career with The Toro Company, you will be responsible for: 

• Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s).

• Both international and domestic customers.

• Produce and distribute order management reports to customers to optimize consolidation of truckload shipments.

• Process shipments for international customers in accordance with export regulations.

• Support and interact with internal customers such as; sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements.

• Maintain knowledge of Toro product.

• Maintain best in class responsiveness to correspondence with internal and external customers.

• Identify and communicate any issues which would delay or impede prompt shipment of orders. May troubleshoot issues of routine complexity.

• Document and update departmental procedures as needed.

• Support and provide suggestions to  periodic projects and activities such as LEAN process improvements.

• Complete ongoing learning and education to ensure competence with growing and changing needs of the corporation.

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What Do You Need? 

To be considered for this role, an individual should meet the following minimal requirements: 

• High School Diploma or GED equivalent required.

• 0-2 years of prior experience.

• Excellent verbal communication skills to effectively communicate.

• Proficient written communication skills to effectively communicate.

• Ability to organize, assemble, and arrange resources to meet goals.

• Skilled data entry and system navigation skills.

• Ability to maintain composure during st