Senior Creative Resources Associate

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

We’re hiring a Senior Creative Resources Associate to strengthen and scale the creative resourcing function for the Compass National Design Team. This role focuses on creative capacity planning, offshore partnership oversight, and AI-enabled workflow advancement – ensuring work is aligned to business priorities and positioned to scale sustainably.

As a senior individual contributor, you will own offshore governance, intake and assignment infrastructure, and automation performance, driving operational clarity and consistent delivery across a high-volume, multi-stakeholder portfolio.

This role is 100% onsite based out of our HQ (Union Square).

At Compass, You Will

Lead Offshore Creative Resources

• Serve as the business owner of an established offshore Creative Resources team, providing functional and operational leadership
• Own performance standards, delivery quality, and resourcing accountability
• Establish clear expectations, reporting frameworks, and ways of working
• Partner with offshore leadership to elevate capability, consistency, and service levels
• Ensure alignment between offshore capacity and national business priorities
• Own governance routines, performance oversight, and escalation management

Own Resourcing Strategy & Capacity Planning

• Define and evolve the resourcing model across national and regional creative portfolios in partnership with the Senior Creative Program Manager
• Lead capacity planning and prioritization decisions within forecasting frameworks across a complex, high-volume pipeline
• Partner with creative, marketing, and business leaders to align priorities and guide complex intake decisions
• Ensure work is appropriately scoped and resourced to balance speed, quality, and sustainability
• Monitor utilization trends and provide data-driven recommendations that improve forecast accuracy and operational efficiency

Own Project Management Platform & Workflow Infrastructure

• Own intake standards, routing guardrails, and assignment criteria within the creative project management platform (Workfront)
• Configure and refine workflows, intake forms, and routing logic to improve flow from request through delivery
• Ensure scalable intake and balanced workload distribution across offshore and distributed resources
• Monitor routing performance, SLA adherence, and capacity signals to proactively mitigate delivery risk
• Implement targeted workflow improvements that strengthen prioritization, clarity, and throughput
• Partner with the Senior Creative Program Manager on system governance, reporting visibility, and long-term platform enhancements
• Drive adoption and accountability across intake and assignment processes

Advance AI-Enabled Resourcing & Automation

• Own and evolve AI- and automation-driven workflows across the end-to-end creative workflow with clear accountability for performance outcomes
• Define and prioritize enhancements to bot-enabled workflows in partnership with technology teams
• Implement and optimize human + automation workflows that reduce manual intervention while improving consistency and speed
• Lead field enablement efforts to ensure successful adoption of automated intake and routing processes
• Use performance data to continuously refine automation rules, workflow logic, and system accuracy

Drive Cross-Functional Alignment

• Serve as a clear subject matter expert on creative resourcing standards, capacity guardrails, and intake best practices
• Partner with Creative, Marketing, Production, and Business stakeholders to align priorities and guide complex intake decisions
• Communicate resourcing decisions, constraints, and SLA expectations with transparency and consistency
• Surface forward-looking risks related to scope, capacity, and delivery timelines, and recommend structured solutions
• Guide stakeholders through workflow updates, automation enhancements, and evolving intake standards

Scale Operational Excellence

• Strengthen accountability and consistency across intake, routing, and delivery workflows
• Identify systemic friction points and implement structured, scalable