Sales Associate

Replies within 24 hours Orangetheory Fitness is a group fitness class that combines cardio and strength training, focusing on heart rate-based interval training to boost metabolism and burn calories. We are seeking a charismatic Sales Associate and attentive customer service specialist who has proven sales experience. You will be responsible for overseeing the sales processes and systems, meeting key performance metrics, performing all front desk systems and operations correctly and efficiently.
Anticipated shift: Morning (4:30am-12:30pm)  

Responsibilities:

• Offer and process seasonal promotions and campaigns. 
• Promote sales of memberships, packages, and retail. 
• Meet sales and studio goals. 
• Participate in marketing measures such as in-studio and out of studio events. 
• Manage leads and memberships through Orangetheory platforms. 
• Communicate with leads including regular follow ups with inbound and outbound calls, emails, and possibly text messages. 
• Conduct telephone inquiries/follow up calls/customer care calls. 
• Lead Orangetheory Fitness studio tours with prospects and/or fitness program holders. 
• Greet members and guests promptly, enthusiastically, with a smile to create a friendly positive entrance into the studio. 
• Communicate effectively with members and potential members. 
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities.
• Maintain boutique studio excellence.
• Make sure cleanliness of studio is up to business standards & expectations.
• Uphold a professional brand image.
• Take a minimum of two Orangetheory classes per week.
• Ensure proper purchasing and billing transactions.
• Check-in and class management.
• Conduct follow up and follow through activities with all prospective clients.
• Respond to member requests, inquiries and concerns.
• Display excellence in the sales process.
• Initiate New Member Journey process / Oversee the new member experience.
• Work closely with Fitness Team to ensure that processes are completed.
• Operate OTBeat systems and functionalities.
• Stay current with learning on Orange University.
• Attend and participate in all relevant Orangetheory training programs and community events.
• Any other responsibilities requested by management/ownership.

Qualifications:

• 1-3 years of sales / customer service experience 
• Excellent written and oral communication skills 
• Ability to achieve goals and work as a team
• Ability to listen and serve members 

Orangetheory Fitness is an Industry Leader in Group Fitness Training. Our Nashville Franchise Group is expanding and holds locations in key areas of Nashville with opportunities to grow.  Compensation: $15.00 - $17.00 per hour

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.

Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee