Business Process Specialist

Working at Adaptavist
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!
We make change happen. From anywhere.
Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Some of our benefits in the USA include;
- Unlimited paid vacation - 401k, Adaptavist matches up to 4%- Healthcare through Trinet including Medical, Dental, Vision, EAP- Flexible working- Udemy online learning- Enhanced Maternity and Paternity Leave- Employee assistance programme- Volunteer days- Free online streaming service subscription
About the team
At Adaptavist, our small but dedicated team excels in supporting and empowering other teams in achieving their goals. Our primary focus lies in defining and documenting efficient processes for a variety of teams, as well as developing comprehensive training materials to enhance their performance. Furthermore, we strive to facilitate stronger and more efficient collaboration between teams, bridging the gap and reducing friction in their interactions. Our team values proactive communication, a highly organized approach, and actively drives process improvements while working collaboratively with stakeholders to make impactful changes. Join us if you are passionate about enabling teams to thrive through process optimization, proactive support and training.
About the role
Do you want to work alongside a talented team, and help us to deliver a first-class service to teams at Adaptavist? Are you passionate about supporting, empowering and enabling teams to work better and unlock their potential? Do you have a skill set and/or interest in Business Analysis, Project Management, Technical Writing, Corporate Training, and inter-team facilitating? If so, this role might be the perfect next step in your career journey.
Adaptavist is looking for a Business Process Specialist in North America who is eager in unlocking the genius and performance among a variety of teams across the organization. As a Business Process Specialist you will gather data; implement and improve various processes, methods and best-practices to optimize customer retention and growth; and deliver an exceptional customer experience. You will act as a conduit to internal Adaptavist teams, to better understand changes to various partner licensing resell T&Cs, as well as define and educate internal teams on processes and tools. You will act as a SME and manage action plans and roadmaps while making recommendations on how to optimize business processes. You will be a part of the Licensing & Operations team. The purpose of your team is to put in place the proper people, processes, and tools. Currently our focus is on the Licensing team to help Licensing Specialists provide the best support to Adaptavist teams selling licenses, but our goal is to help a variety of other teams at Adaptavist as well. This role’s responsibilities include: requirements analysis, change management, support, training, documentation, and KPI reporting.

What you'll be doing

• Collaborating with internal stakeholders of Adaptavist teams (e.g Finance, Commercial, Partnerships) to define and maintain processes;
• Assessing and documenting the suitability of internal quality control requirements for manual, automated or partly automated processes;
• Contributing to continuous improvements activities to the licensing internal systems and process;
• Managing internal change management projects, tracks timelines, and manages risks to deploy new process changes;
• Monitoring the effects of process improvements, providing feedback to management or process owners;
• Assisting in processing large volumes of information discerning relevant and irrelevant information under tight deadlines;
• Compiling and validating Licensing Team data and preparing reports on Licensing Team activities for management;
• Providing weekly reports on project status & progress;
• Developing, maintaining and reviewing training curriculum, as well as content, both recording training in video format and providing documentation of processes (step-by-step, resource links, etc)

What we're looking for

• Proven experience in a business process role 
• Experience with identifying and defining business process to drive improvement and growth
• Excellent communication skills, both verbal and written 
• Good negotiation, relationship-building, and influencing skills 
• Exper