Healthcare Customer Service Representative

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

 

Summary

As a Healthcare Customer Service Representative – Topeka, KS at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - our community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position:

Your role in our mission

• Provide prompt, efficient, and friendly customer service by answering incoming phone calls regarding assignments, eligibility, other insurance, and general program education to ensure successful outcomes and/or resolution.
• Respond to customer questions, provide comprehensive customer support, research and analyze callers' concerns, and/or forward the request to the appropriate personnel.
• Research, process, or escalate assignment change requests received by telephone and enrollment forms.
• Document calls in detail including concerns, actions taken, and completing templates to ensure all information is captured. Provide accurate information by utilizing the resource materials provided within manuals, processes, guides, and OneNote.
• Interact with team members, management, and customers in a professional and respectful manner. Adhere to the client’s standards and consistently meet production targets.

What we're looking for

• High school diploma or G.E.D.
• Two or more years of customer service with strong organizational, analytical, critical thinking, and people skills, along with an exceptional attention to detail. Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, Customer Relationship Manager (CRM), and OneNote. Skilled in solving computer-related technical problems over the phone.
• Excellent time management, verbal, and written communication skills (bilingual appreciated, but not required). Ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information.
• Experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired, but not required.

What you should expect in this role

• Must be a resident of the State of Kansas.
• Office environment located in Topeka, KS; position is currently remote but may require working on-site when directed.
• Must be available to work an 8-hour shift from 8:30 a.m. to 5:30 p.m., Monday through Friday.
• A fast-paced environment in an ever-evolving industry.

 

 

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The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.