Director, HRIS and Payroll Operations

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Time Type:

Full time

Department:

Human Resources

All Locations:

300 Ocean Avenue – Revere

Position Summary:

NeighborHealth is seeking an experienced Director of HRIS and Payroll Operations to lead the strategy, governance, and day-to-day performance of Workday, payroll operations, and HRIS-enabled benefits administration. This role is ideal for a senior HR technology and operations leader with deep Workday expertise who can strengthen controls, improve the employee and manager experience, and translate business needs into scalable, compliant solutions.

The Director of HRIS and Payroll Operations provides leadership for Workday and the operational functions that depend on it, including payroll, HR data, integrations, reporting, security, and system benefits administration. The Director establishes the technology roadmap and operating model, ensures accurate and timely payroll and benefits processing, and drives continuous improvement across the employee lifecycle.

This position requires a hands-on director who can lead teams, govern complex systems and vendors, and personally engage in configuration, testing, troubleshooting, and issue resolution when needed. The Director partners closely with the CHRO, Finance, Information Technology, Benefits, Compensation, Talent Acquisition, and operational leaders to deliver reliable services, strong internal controls, and data-driven workforce insights.
 

The successful candidate will be able to perform the following responsibilities:

HRIS Strategy, Governance & Leadership:

• Own the enterprise HR technology strategy, roadmap, governance model, and service delivery standards, with Workday as the system of record for human capital data and core HR operations
• Lead, develop, and hold accountable the HRIS, payroll, and related operations teams; establish clear roles, service-level expectations, performance measures, and succession plans
• Partner with executive and functional leaders to translate organizational priorities into scalable Workday solutions, balancing user experience, operational efficiency, risk, cost, and long-term maintainability
• Establish governance for Workday configuration, security, data standards, business processes, integrations, reporting, release management, and production support
• Oversee vendor relationships, contracts, statements of work, and consulting resources; monitor service quality, project delivery, spend, and return on investment
• Work with the CHRO on creating and maintaining policies, procedures, controls, documentation, and audit evidence for HRIS, payroll, and HRIS-enabled benefits operations
   

Workday Platform & HRIS Operations:

• Provide functional leadership and hands-on oversight for Workday HCM and related modules, including Core HCM, Compensation, Recruiting, Talent/Performance, Benefits, Absence, Timekeeping, and Payroll
• Lead Workday configuration, business process design, tenant management, security role administration, calculated fields, reporting, dashboards, and mass data activities
• Direct Workday semiannual release planning, feature evaluation, impact analysis, regression testing, change management, deployment, and post-production validation
• Oversee inbound and outbound integrations between Workday and payroll, benefit carriers, financial systems, identity management, timekeeping, recruiting, and other internal or external platforms; ensure issues are researched and resolved promptly
• Ensure the