Customer Success Operations Manager EMEA

<div class="content-intro"><p>At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.</p> <p>What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.</p> <p style="padding-left: 40px;">Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.</p> <p style="padding-left: 40px;">Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating<em> </em>our wins – big and small.</p> <p>Supported by operating principles of being strategy-led, <a href="https://www.anaplan.com/careers/">values</a>-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!</p></div><div>Anaplan is looking for a driven and dynamic <strong>Customer Success Operations Manager </strong>to join our EMEA CS Operations Organisation. You will help run the day-to-day operations for one of our fastest-growing regions. In this role, you will lead and contribute to strategic projects that enhance our post-sales processes, improve operational efficiency, and drive impactful outcomes across the organisation. You will be the trusted advisor to the Customer Success Vice president for the EMEA region, enabling our post-sales team to achieve ambitious goals while driving continuous improvement and transformative change.<br><br><strong>Your Impact </strong></div> <ul> <li>Analyse current post-sales operations processes and identify opportunities for optimisation and innovation.</li> <li>Implement strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility.</li> <li>Partner with post-sales leadership to develop strategies for scaling operations and achieving revenue targets.</li> <li>Act as a change agent by introducing new tools, technologies, and methodologies to enhance post-sales performance.</li> <li>Oversee the design, implementation, and optimisation of post-sales processes, tools, and systems.</li> <li>Provide actionable insights through data analysis, reporting, and dashboards to support decision-making.</li> <li>Ensure seamless communication and alignment across GTM teams.</li> <li>Monitor data accuracy and int