Network Analyst-Tech Infrastructure

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What does it mean to live the Caterpillar Experience?

It means you play a part in building a better world. You contribute to a winning culture—a spirit of accountability—that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people.  Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community, and your world.

Job Summary:

This position is part of Caterpillars Network Analytics Support Team. As part of the Network Analytics team, you will work both independently and collaboratively on complex issues and projects that span multiple infrastructure components or applications. You will develop your professional network and leadership skills, assisting in the creation and support of IT Solutions that enable Caterpillar success. Further, you will contribute real value by developing, integrating, and/or supporting in-house and purchased applications or infrastructure solutions in order to solve complex business problems.

What You Will Do:

•Utilizing established network analysis systems tools and processes, including ScienceLogic, ThousandEyes, Gigamon, Wireshark, Broadcom NFA, Grafana, API, SQL, Shell, and Python.
•Creating and delivering data-driven analyses / reports, test plans and execution to many different customers, including applications and infrastructure, Caterpillar business units, Caterpillar dealers and suppliers.
•Assisting Network planners when needed to help interpret capacity and performance data and reports for their capacity planning needs.
•Enhancing existing systems by understanding use cases or requirements, identifying areas for modification and improvement, and executing the enhancements.
•Working with vendors on the integration of purchased application(s) and/or infrastructure.
•Providing assessments of response times and network traffic for new application deployments and releases / upgrades.
•Providing deeper analysis of application / network response times for issues and proactive improvements.
•Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions.
•Participating in integrated testing and user acceptance of application or infrastructure components.
•Designing and implementing processes, or process improvements, to aid in development and support.
•Responding to incidents assisting with analysis to improve MTTR.
•Investigating the network paths.
•Setting up network traces and analyzing packet captures.

What You Have:

•Bachelor's Degree or relevant certifications.
•Two to five years of progressively responsible IT job-related experiences.
•Two years of experience in network administration, systems and/or application administration on Linux or Windows platforms.

•2-3 years of development experience with Python, API, SQL, or Shell.
•Some experience working with Enterprise analytics and monitoring solutions (ScienceLogic, ThousandEyes, PowerBI, AWS S3, Snowflake, syslog, or network flow logs) and integrating data into these tools with outside sources.
•Experience with cloud technologies via AWS or Azure.
•Experience working with Cisco networking technologies.

Core Technical Skills
•Operating Systems: Linux, Windows
•Cloud: Basic understanding of AWS, Azure or GCP services
•Packet & Traffic Analysis: Wireshark, TCPDump, or NetFlow analysis
•Scripting & Automation: Python, PowerShell, Bash, or Windows Batch

Networking Experience:
• Protocols: TCP/IP, DNS, DHCP, BGP, or OSPF
• Hardware: Cisco (switches, routers), HPE SD-WAN, or Check Point firewalls
• Network Monitoring Tools: ScienceLogic, ThousandEyes, Grafana or similar

Troubleshooting Skills
•Root Cause Analysis & Fault Domain Isolation
•Strong Troubleshooting Mindset & Curiosity
•Application Support Knowledge: Web, App, DB tiers and their interactions
•Performance Monitoring & Log Analysis

Analytics Skills
•Data Analysis for Network Metrics: Ability to i