About Our Job

The Denver International Airport is seeking a Maintenance Control Technician to receive and process maintenance work requests and concerns from airlines, tenants and airport personnel at the Maintenance Control Center for the Maintenance Division. The Maintenance Control Technicians receive, interpret, analyze, dispatch and document inbound requests for airport maintenance, including follow-up and customer feedback.

What We Offer 

The City and County of Denver offers a competitive salary commensurate with education and experience. The target salary range for this position is $22.76-$34.14 an hour. We also offer generous benefits for full-time employees which include but is not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year) and 12 paid holidays
• Yearly Merit Increase
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

Location and Schedule

• On site at Denver International Airport (parking is provided)  
• Schedule is 12 hr shifts, working Sun/Mons/Tues and every other Wed.
• Shift allocation changes yearly and is determined by seniority, encompassing dayshift, swing-shift, and overnight options.
• Shifts are not guaranteed and are subject to change

What You’ll Do

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.  

As a Maintenance Control Technician, you will work in a fast-paced environment managing maintenance requests and inquiries through various channels such as social media, web-based programs, phone calls, emails, and service requests. Your primary role involves generating work orders and directing maintenance teams using radio communication and email. You'll operate multiple computer systems like Maximo, Veoci, Microsoft Office 365, and others (with training provided). You'll also coordinate with airlines, concessionaires, and tenants to resolve maintenance issues. Expect to monitor weather conditions, assist in emergency responses, and ensure the timely completion of work orders. Additionally, you'll create reports, maintain records, and occasionally assist with out-of-office duties as warranted.

Additionally, as a Maintenance Control Technician, you can expect to:

• Document maintenance incidents using Veoci, DEN’s emergency management program
• Create work orders and service requests using DEN’s computerized maintenance management system, Maximo
• Monitor various essential systems such as fire alarms, lift station alerts, runway lighting, and critical sensors throughout the airport monitoring temperature and humidity, water leaks and power failures
• Produces computer generated work orders and directs work orders to proper departments, including Field Maintenance, Facility Maintenance, and technical operations.
• Accesses and operates multiple computer systems such as HVAC, fire alarm, fuel force, runway lighting, lift stations, radio antenna towers and security.
• Monitors and interprets weather conditions and provides management with the information to ensure proper maintenance response in all conditions.
• Communicate with people at all levels within and external to the organization
• Assist with individuals needing access to various secured areas of the airport through the Maintenance Control Center’s physical key storage solution
• Follow established protocols for notification and documentation of events at DEN
• Liaise between reporting party/o