AI Digital Operations Specialist

 

Location: United States (Home based)

 

 

Role Summary

We are looking for a hands-on AI Automation Specialist to join our IT team and help streamline day-to-day operations through the use of generative AI and AI agents. This role is ideal for someone early in their AI career who has practical experience using modern AI tools to automate repetitive, rules-based work and is eager to grow their skills in a real-world enterprise environment.

You will focus on analyzing existing IT processes, identifying opportunities for AI-driven improvement, and designing, building, and maintaining AI-powered agents that reduce manual effort, improve accuracy, and support more efficient ways of working.

This is not a research or data science role—it is a practical, execution-focused position for someone who enjoys building solutions and seeing them adopted by real users.

 

 

Key Responsibilities

AI Automation, Analysis & Agent Development

• Review existing IT processes and workflows to identify repetitive tasks and opportunities for AI-driven optimization
• Design, build, and implement custom AI agents and AI-assisted workflows to automate tasks such as data handling, ticket triage, documentation support, and routine process steps
• Use generative AI tools and LLM-based platforms to create task-focused, reliable automations
• Develop and refine AI prompts and workflows to improve accuracy, consistency, and usefulness of outputs
• Test AI agents thoroughly to ensure reliability, usability, and responsible use of data

 

End-to-End Agent Support

• Support the full lifecycle of AI agents, including:
  • Initial design and configuration
  • Testing and validation
  • Rollout and user support
  • Ongoing updates and improvements as needs evolve
• Maintain clear documentation for AI agents, including usage instructions, limitations, and known issues

 

Collaboration & Communication

• Work closely with IT team members and stakeholders to gather requirements and understand day-to-day challenges
• Act as a bridge between technology and end users, explaining AI tools and solutions in clear, non-technical terms
• Support adoption of AI tools by responding to questions, gathering feedback, and suggesting improvements
• Stay current with new AI tools and best practices related to automation and productivity

 

Required Qualifications

• 1–3 years of experience in an IT, automation, or technical support environment
• Hands-on experience using generative AI tools (e.g., AI copilots, chat-based AI, automation platforms)
• Experience creating AI-driven workflows or agents for repetitive tasks (professional, academic, or personal projects)
• Basic understanding of how large language models (LLMs) work and their strengths and limitations
• Strong problem-solving skills and attention to detail
• Ability to learn quickly, take direction, and work independently with guidance
• This position does not require travel.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

 

 

Preferred (Nice-to-Have) Qualifications

• Experience with:
  • AI automation platforms, low-code/no-code tools, or basic scripting
  • Prompt engineering for task automation
  • IT service management tools or internal workflow systems
• Familiarity with data privacy, security, or responsible AI concepts
• Interest in developing deeper skills in AI, automation, or process improvement over time

 

What We Offer: 

• A great Team and culture – please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, en