Principal Associate, Project Manager: Chief of Staff & Strategy, Capital One Travel

Principal Associate, Project Manager: Chief of Staff & Strategy, Capital One Travel

 The Premium Products & Experiences business is accelerating Capital One’s journey to the top of the market. We have launched an award-winning flagship credit card Venture X, launching of our Capital One Travel, Dining and Entertainment portals, curated bespoke exclusive dining and access experiences, rewards, marketing and more. 

In this high visibility role, you will report directly into the Travel Strategy & Chief of Staff team. The Capital One Travel team is our premier, tech-powered travel booking platform where cardholders can earn and redeem rewards on flights, hotels, cars, and more – making it a core part of the Capital One cardholder experience and the value propositions of our flagship credit cards. You will work on a diverse set of strategic projects based on the top of house priorities, help deliver well-executed processes that improve team efficiency, and bolster the broader team engagement. The ideal candidate can solve problems and quickly operationalize solutions, while building for sustainability and scalability, strong organizational skills, and is proactive in managing their work. Through this role the candidate will need to be able to structure their thinking to effectively influence others and demonstrate strong verbal and written communication skills. 

As a Project Manager at Capital One, you will apply your strategic and project management skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Responsibilities:

• Collaborate with leadership and internal partners to create, socialize, and mobilize against data driven strategies and initiatives in a thoughtful way

• Support and lead moderate to large horizontal priorities, programs, and special projects across the team

  • Build relationships and collaborate with cross-functional key stakeholders

  • Connect dots across multiple leaders to understand and aggregate impacts to the business

  • Own and direct work across teams to ensure high quality, on time delivery

• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics 

• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies 

• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis 

• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Deliver on bolstering a collaborative working environment amongst our Premium Product & Experiences organization 

• Be a force-multiplier driving the effectiveness of the team

The Ideal Candidate:

• A source of positive energy, inspiration and motivation for the organization 

• Action oriented, always leaning in and moving with a sense of urgency  

• A multi-tasker, able to handle multiple priorities in parallel, and extremely well organized in a fast paced, entrepreneurial and dynamic environment

• A self-co