Inside Sales Coordinator Job

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

PACCAR WINCH Inc is a wholly owned subsidiary of PACCAR.  PACCAR Winch Inc manufactures high quality industrial winches, hoists, and drives for the oil/gas, construction, utility and specialty markets.   We have locations in Broken Arrow and Okmulgee, Oklahoma.  Our business is growing and we are seeking an experienced Customer Service Sales Specialist.  This position is located in Broken Arrow, Oklahoma.   Our goal is for all employees to work safely without injury, maintaining the highest safety standards in compliance with Company safety policies. 

PACCAR offers comprehensive benefits from time of hire through retirement for vested employees. As a PACCAR employee, you have a full range of benefit options including:

• Medical, Dental and Vision plan options
• Flexible spending and health savings accounts
• 401(k) with dollar-for-dollar company match up to 5%, offering both Roth 401K and traditional
• Fully funded retirement pension plan that provides monthly benefits after retirement
• 12 paid holidays, sick and vacation time
• Tuition reimbursement program
• Company provided paid short-and long-term disability programs
• Free Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

Summary:  Our Sales Specialist coordinates and performs a variety of administration and customer support activities for our sales team.

Essential Functions / Responsibilities:        

 

• Performs follow-up on sales orders and coordinates related activities with customer and sales manager.

• Reviews and processes incoming orders.

• Communicates with sales managers and customers regarding changes in order status,

• Ensure follow-up communications are sent regarding production and delivery schedules, and related delays or problems.

• Coordinates with other departments to ensure production or delivery schedules are met. Compiles on-time delivery reports and statistics.

• Investigates and resolves assigned order related problems.

• Assists in management of inventory.

• Communicates customer requirements between the customer and PACCAR Winch by accessing the customer’s systems and updating their system through the Internet.

• Calls customers as required.

• May maintain file on change orders; process received documents.

• All other tasks as assigned by supervisor.

Qualifications:

       •     Bachelor’s Degree in appropriate field preferred

       •     Possess two (2) to three (3) years related experience

•  Good oral and written communications skills.

•  Strong keyboarding skills

• MS Office software including Excel required.

  Preferred Qualifications:

• Prior customer service experience

• Experience with International customers and obtaining routing for exports

Physical Demands and Work Environment:

Office Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds, with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

PACCAR Winch promotes diversity and inclusion through mentorship, training, events and internal organizations such as the PACCAR Winch Diversity Council, Winch Women’s Organization and the Veteran Affinity Group.  There are many ways for employees to get involved to make a difference in the organization