Director, RAFT platform

Job Description

Are you ready to write your next chapter? 

Make your mark at one of the biggest names in payments. We’re looking for an IT Systems Director to join our ever-evolving Transaction Processing Technical Services Operations team and help us unleash the potential of every business.  

What you’ll own as the IT Systems Director  

• Directs and leads with providing day-to-day expertise, coaching and leadership to technical teams as they provide production support of 24x7 critical IT platforms.  

• Works with management to analyze information technology needs and determine scope, objectives, and priorities of technical projects, technical systems capacity, and budgeting requirements.  

•  Support Services Optimization: Manage ticket process and flow using ticketing systems and improve key performance indicators (KPIs) and exceed service level agreements (SLAs). 

• Strategic Planning & Implementation: Develop IT policies, procedures, and budgets, as well as lead infrastructure projects. 

What you’ll bring 

• Technical Knowledge: Strong understanding of IT transaction processing systems.  

• Leadership/Management: Ability to manage teams and projects effectively. 

• Communication: Excellent interpersonal skills to interact with stakeholders and employees. 

• Problem-Solving: Ability to troubleshoot complex systems. 

It’s a bonus if you have 

• Experience in Mainframe environments and MF tools.  
   

About the team 

To learn more about our winning teams, check out our world-class teams that own it every day.  

<