Sr Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Provide analytical support in executing internal control discipline and operational excellence within a Line of Business (LOB)/Enterprise Control Function (ECF). Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. The Issue team within Business Controls Operations is responsible for managing timely escalation and remediation of issues across Non-Financial Regulatory Reporting (NFRR), Tax, Credit Reporting and Remediation and Monitoring Operations.                                                                                                    

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Skills:

• Prior Issues Management experience
• Exceptional analytical and critical thinking abilities
• Excellent project management and interpersonal skills; strong attention to detail and accuracy
• Strong presentation skills with ability to lead telephone meetings, develop and convey a point of view
• Strong organizational skills
• Knowledge of risk management/risk framework; ability to identify, escalate, and debate risk
• Ability to influence organizational leaders, business partners, and key executives and drive decisions across multiple lines of business
• Excellent oral and written communication skills
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude
• Highly motivated self-starter with ability to multitask and manage multiple priorities and meet aggressive deadlines
• Intermediate Excel skills (VLOOKUP's and pivot tables)
• Intermediate PowerPoint skills

Desired Skills:

• Prior experience with Issue Management, Audit, Exam Management, or Compliance
• Business Controls experience
• Central Issue Management Application (CIMA)
• Intermediate SharePoin