POSITION SUMMARY:

St. Thomas University's Office of Financial Affairs is looking for a Student Account Specialist to assist the Business Office in providing high quality financial services through responsible student account management and respectful customer interactions.

CHARACTERISTIC DUTIES & RESPONSIBILITIES:

• Respond to general inquiries from students, staff, faculty and others concerning Business Office policies and procedures.
• Assist with posting of payments received in person, online, via ACH and Wire Transfers.
• Serve as back to University Cashier with closing and reconciling process at end of each day and prepare daily bank deposit.
• Receive incoming calls in an efficient and courteous manner; take accurate messages or assist callers with general information;
• Assist as needed during registration periods.
• Assist with collection of student receivables.
• Serve as backup for other Business Office functions which include, but not limited to:
  • Assist with invoicing of third party's (Florida Prepaid, Vocational Rehab, Dual Enrollment, Tuition Reimbursements)
  • Assist with student account refunds
  • Assist with 1098-T process
  • Assist with end of fiscal year closing
  • Assist with Perkins collections, payments, consolidations
• Participate in annual audit as needed;
• Exercise confidentiality of student data and office information
• Serve on University committees as requested;
• Comply with departmental and University safety rules and regulations;

SUPERVISION RECEIVED:

Routine assignments are performed independently following University and departmental policies and procedures. Overall performance and quality of work are reviewed and monitored by direct supervisor.

SUPERVISION EXERCISED:

No staff supervisory responsibility, but, may oversee the work of assigned work-study students.

POSITION QUALIFICATIONS/SPECIFICATIONS:

• High School Diploma required, Bachelor's Degree preferred.
• Minimum of three years' previous general office experience demonstrating a thorough knowledge and proven proficiency with office practices, procedures and equipment required.
• Prior cashiering, collections, and customer service experience or related higher education experience preferred.
• Accurate data entry skills required; PC literacy (MS Word/Excel) required.
• Knowledge of basic mathematics and mathematical calculations.
• Must be able to communicate effectively with students, vendors, faculty and staff.
• Professional appearance and demeanor with attention to detail and excellent customer service skills necessary.
• Bilingual ability (English/Spanish) is helpful in order to com