Customer Master Data Analyst

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Purpose

The Customer Master Data Analyst provides operational support for the Customer Master Data management domain by developing and adhering to standard operating procedures, guidelines, and defined business rules. The CMD liaises with business process stakeholders across organizations and geographies on behalf of Master Data owners. The Analyst seeks constant improvement in the quality and accuracy of Customer Master Data, ensuring uninterrupted business continuity. The Analyst performs day-to-day processes, as established by Master Data stewards. Must be local to Chicagoland area.

Responsibilities

• Implement changes to SAP master data (e.g., Customer, General Data, Sales Org, Company Code, Relationships, Classification, Collection Management, etc.) as authorized by the business.
• Coordinate Customer data setup, validations, and regular maintenance.
• Engage in projects and initiatives across various functional areas and regions
• Collaborate with business units and process experts to resolve master data issues.
• Ensure data quality, compliance and consistency of master data across business systems.
• Support the business with the required procedures, submit incidents and change requests when needed.
• Assist business process experts in defining standard operating procedures, process flows and related documentation.
• Work with business stakeholders to gather and understand reporting requirements.
• Design, develop, and maintain Power BI reports, dashboards, and interactive visualizations.
• Create data models, DAX calculations, and custom measures to facilitate effective data analysis.

Qualifications

Quali