Staff Platform Engineer – Platform Infrastructure

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

The Platform Infrastructure Team at Five9 is responsible for building and maintaining the Cloud Infrastructure that supports the development, deployment of software hosted by Five9.  The platform infrastructure team provides critical Cloud infrastructure, tools and resources that enable software developers to build and deploy software more efficiently and effectively.

Role purpose

As part of the Cloud Platform Engineering team, you will be building Five9’s Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter.

How you contribute

• Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions.
• Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications.
• Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas.
• Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs.
• Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end.
• Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA.
• Design, and build secure, highly scalable, enterprise grade platform services.
• Document and communicate clearly of architecture and implementation solutions.
• Work closely with product managers, architects, testers, and development teams.
• Troubleshoot and support current Cloud platform in production.
• Can mentor and displays emotional intelligence.
• Expertise to Debug & Support Production issues.

Skills, competencies and qualifications

Required:

• 9+ years of professional DevOps / production operations experience.
• 7+ years of Cloud Native application delivery experience.
• Strong Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity.
• Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure).
• Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM).
• Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation.
• Strong Experience in building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery.
• Advanced knowledge of Linux based systems and runtimes.
• Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc.
• Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent.
• DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle.
• Experience working with at least 1 or more Cloud Provider automation tools.
• You understand what it takes to run mission critical software in production.
• Ability to prioritize tasks, work independently and work collaboratively in an agile environment.

Other requirements

• This position requires the ability to be On Call.

 

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, c