Security Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

We are currently recruiting for a Security Supervisor which is a non-union, non-management position.

About the Role
The Security Supervisor is responsible for overseeing and executing daily security operations to ensure the safety and protection of all guests, staff, and property. This role requires leadership in maintaining a secure environment through effective supervision, training, and incident management.

Key Responsibilities

• Oversee daily security operations under the guidance of the Director of Security and Assistant Director of Security to safeguard guests, personnel, and hotel assets. Provide training, mentoring, coaching, counseling, and discipline for Hotel Security Officers.

• Conduct routine patrols of both the interior and exterior premises, addressing any incidents or suspicious activity as necessary. Monitor surveillance systems (CCTV) continuously.

• Escort VIPs and assist guests with disabilities to ensure their safety and comfort.

• Manage and document all guest and employee incidents, including accidents, room lock issues, noise complaints, and interactions with questionable individuals on the property.

• Support the development and implementation of preventive safety and security programs, including training related to emergency protocols.

• Respond promptly to workplace injuries and lead initiatives on injury prevention and safety awareness.

• Investigate all criminal activities affecting the hotel, guests, or employees, maintaining detailed records of incidents related to crime, potential liabilities, and insurance requirements.

• Collaborate with hotel staff to manage unusual or emergency situations such as disorderly conduct, theft, bomb threats, fires, robberies, medical emergencies, natural disasters, and other critical incidents.

• Respond effectively and decisively as Emergency Response Team ERT Lead to all hotel emergencies and safety related situations, ensuring the well being of all individuals on the premises.

Qualifications, Skills

• Minimum of 2 years of security experience, ideally within a luxury hotel or resort environment. Prior supervisory experience is highly desirable.

• Willingness and ability to work across all shifts with the capacity to respond immediately to any property-related emergencies

• Professional appearance with exceptional interpersonal and communication skills.

• CPR and First Aid certification required.

• Strong time management abilities with the capacity to multitask, prioritize, and adapt in a dynamic, fast-paced environment.

• Proficiency in operating necessary computer systems; familiarity with Opera, Microsoft Office Suite, Assa Abloy, KeyWatcher, IR Safes, CCTV and HotSOS is an advantage.

• Ability to collaborate effectively with multiple departments and communicate clearly with both colleagues an