GH Assistant Housekeeping Manager (Thursday to Monday)

Description

Block 22 LLC places a high level of importance on our core values of Teamwork, Respect, Integrity, and Passion throughout our properties. By taking the step to apply for this position, you could become a part of the exciting, diverse, and inclusive culture that belongs to Block 22. The employees of Block 22 are proud of the fun, safe, and transparent environment. Successful candidates show a substantial commitment to serve and inspire our communities by creating memorable experiences through integrity and teamwork and have a strong desire to learn and grow. .  

The primary responsibility of the Assistant Housekeeping Manager is to assist the Director of Housekeeping with departmental operations for Housekeeping and ensuring optimum performance of the department. All duties are to be performed in accordance with departmental Block 22, LLC’s policies, practices, and procedures.

WHAT WILL I BE DOING:

• Based on the needs of the business (occupancy patterns) be available to work necessary shifts to ensure the management and cleanliness of hotel guest rooms & hotel facilities.
• Maintain consistency in the guestroom inspection quality standards
• Inspect and coordinate with floor supervisors and ensure that room cleanliness, checklist items and guest experience are met with the highest standards
• Ensure ongoing training with individual room attendants to support goals of the Housekeeping department
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork.
• Utilize the Quore Rooms Book and work order system to effectively communicate room status to front office
• Action work order items in a timely manner using the Quore property management application
• Coordinate staffing needs for the day, assign room boards, monitor and communicate DND and no-service and late checkout requests to the front office.  
• Manage staff performance issues in compliance with company policies and procedures.
• Assist with hotel guest supply inventory.
• Assist with housekeeping department supply and material supply inventory.
• Refines standards and work procedures for housekeeping staff and partners with other departments to maintain facilities and supplies.
• Manages the priorities and establishes and/or implements operating procedures and standards.
• Assisting with the hiring, training and coordination of the housekeeping department/staffing.
• Supports the staff and performs the duties of a Housekeeper when required.
• Provides unmatched service to guests at all times.
• Performs additional duties as directed by senior management.

Requirements

WHAT ARE WE LOOKING FOR:

• Ability to communicate clearly and effectively in a positive fashion utilizing English both in oral and written form.
• Interpersonal skills balancing attention to guest needs and effectively interacting with all employees and leaders.
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve departmental goals and objectives.
• Must maintain a positive attitude and interface with hotel guests in a congenial and polite manner.
• Ability to address stressful situations with dignity and the utmost tact and politeness.
• Maintains a professional, neat, and well-groomed appearance adhering to Block 22, LLC’s appearance standards.
• Minimum of 2 years management/leadership experience preferably in housekeeping operations.
• Work varied shifts, including weekends and holidays.
• Works in a fast-paced, busy, and somewhat stressful environment requiring physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Physical ability to access all areas of the property. Must be able to withstand prolonged standing, frequent walking, sitting for long periods, stretching, bending, and kneeling. 
• Ability to lift or carry 50 pounds unassisted in performance of specific tasks assigned.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.