Senior IT Expert

Senior IT Expert 

Location: Hybrid in NYC (4-Day Requirement) 

Qualifications:

• 5+ years of experience in IT operations (hands-on experience)
• Excellent communication skills and the ability to explain complex technical concepts to non-technical audiences
• Experience working alongside security and compliance teams 
• Extreme attention to detail + organizational skills 
• Ability to multi-task and project manage in an fast-paced ever-changing environment
• Sound judgment and ability to proactively find solutions to issues before they arise 
• Top notch communication (both verbal and written) skills for both internal and external stakeholders
• Proficiency in technology tools including, but not limited to, Mac, Google Suite, Zoom,Neat, A/V equipment, Salesforce, JIRA, Slack, Zendesk etc.
• Knowledge  in the following IT systems (Jamf, Intune,OKTA) 
• Knowledge  in the following security systems (EDR, Mail relay)
• Passion for working in a fast-paced environment

Bonus points:

• Experience working closely with HR, People Operations, and Operations management teams, all at a global level
• Jamf 100 / Jamf 200 Certification

A day in the life and how you’ll make an impact:

• Manage the procurement and installation of hardware and software for all new hires in the US, as well as current employees as needed 
• Build out new IT and security  processes and policies for the company, as well as assess and manage new vendors and recommendations for these projects 
• Work with security and compliance teams to develop and manage IT security systems
• Work closely with our office managers to ensure AV in conference rooms is functioning properly; helping troubleshoot with Zoom integrations 
• Collaborate with teams to troubleshoot hardware and software issues, sometimes remotely, other times in person
• Build an IT infrastructure and plan for long-term growth 
• Implement and maintain security tools 
• Oversee management of hardware and software inventory 
• Maintain backup software to support business continuity
• Manage IT budget and work cross-functionally with IT team in Tel Aviv 

About Melio USA: 

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. 
• The annual base salary range for this position is $105,000 - $115,000
• Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA.
• 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees. 
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it. 
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week. 
• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities. 

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility.