Principal Site Reliability Engineer

 

ABOUT THE ROLE

As a Site Reliability Engineer at Accela, you'll be part of a high-impact Cloud Engineering & Operations team working to ensure the availability, performance, security, and scalability of our SaaS offerings. Unlike traditional operations roles, our SREs are software engineers who apply development principles to system reliability—enabling automation, scale, and efficiency.

You’ll collaborate with DevOps, Security, and Database Engineering teams across the company, contribute to full-lifecycle software delivery, and play a key role in platform modernization and containerization efforts. This is a strategic role with room to lead, mentor, and shape our future cloud architecture.

 

SPECIFIC RESPONSIBILITIES

• Lead and execute platform modernization and refactoring projects in alignment with CI/CD best practices and strategic goals
• Drive the full containerization of the Accela platform, including orchestration using Kubernetes or similar technologies
• Improve the reliability, scalability, and efficiency of systems by developing automation and infrastructure code
• Ensure the availability, performance, and security of Accela’s SaaS cloud services through proactive engineering and operational excellence
• Provide technical leadership and mentorship to junior engineers, fostering a culture of continuous learning and growth
• Perform deep troubleshooting during production incidents, conduct root cause analysis, and implement long-term corrective actions
• Act as a senior escalation point for high-impact incidents, complex deployments, and critical change management events
• Design, build, and maintain observability dashboards and key performance metrics to monitor system health and support data-driven decisions
• Effectively collaborate and lead cross functionally in a remote environment leveraging different collaboration tools (Teams, Slack etc)

 

REQUIRED QUALIFICATIONS

• 10+ years in software engineering or production systems engineering, ideally in a SaaS environment
•  Proven leadership in platform modernization and containerized architecture (e.g., Kubernetes)
•  Deep experience with Azure cloud services and infrastructure (CLI/API usage)
•  Strong command of Git/GitHub and version control best practices
•  Expertise in troubleshooting complex, distributed systems (full stack)
•  Proficiency in Infrastructure as Code tools, particularly Terraform
•  Experience with Ansible or similar configuration management tools
•  Knowledge of scripting languages such as Bash, Python, Ruby, or Go
•  Strong understanding of system internals (OS-level) and system administration
•  Familiarity with production monitoring, alerting, and logging tools
•  Demonstrated experience using AI tools (e.g., GitHub Copilot) to enhance development
•  Excellent written and verbal communication skills, with the ability to present to senior leadership
•  Strong problem-solving skills and systematic approach to incident management

 

DESIRED QUALIFICATIONS

 

• Experience in Linux environments
• Experience with PowerShell
• Deep familiarity with Kubernetes deployments
• Experience with Cloudflare and Harness.io
• Hands-on experience with Python scripting
• Background in implementing and maturing Incident, Problem, and Change Management processes

 

 

ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

 

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity t